Senior Customer Success Manager (Transformation Advisor), Financial Services

Amazon • Toronto, ON

4d • Onsite

About The Position

As a Senior Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada's most complex financial institutions guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers. This is a strategic role at the intersection of technology, business strategy, and organizational change, not a support or sales role. You will serve as the primary point of accountability for your customers' cloud and AI transformation journeys — accelerating value realization, de-risking execution, and deepening the AWS partnership at every level of their organization. You will be the person customers call when the stakes are highest, and the person AWS counts on to ensure customers don't just adopt the cloud and AI agents, but transform because of it. You will own the customer relationship from strategy to execution, driving alignment across AWS Sales, Solutions Architecture, Professional Services, and Partners, while maintaining a direct line to your customers' C-suite and board-level priorities.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• Experience leading large-scale digital or cloud transformation programs across multiple workstreams.
• Experience managing executive-level relationships at VP or Director level and above in complex, matrixed organizations.
• Experience working in or with the Financial Services sector, including knowledge of regulatory environments, compliance requirements, and digital banking trends.
• Experience in program management, including the application of structured delivery methodologies and risk mitigation practices.
• Experience with cloud architecture concepts, AI adoption strategies, data strategy, and cloud migration approaches.

Nice To Haves

• Cloud Technology Certification, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification

Responsibilities

• Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches.
• Identify and address the systemic barriers that stall financial institutions on their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress.
• Initiate and lead executive-level engagements, co-innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level.
• Provide program-wide visibility and coordination across multiple workstreams, applying structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment.
• Develop repeatable mechanisms, contribute to internal enablement, and mentor peers to raise the standard for how AWS delivers customer success in Canada.

Benefits

• health insurance (medical, dental, vision, prescription, basic life & AD&D insurance)
• Registered Retirement Savings Plan (RRSP)
• Deferred Profit Sharing Plan (DPSP)
• paid time off
• other resources to improve health and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed