Senior Customer Success Executive

Field Nation • Minnesota, MN

1d • $125,000 - $135,000

About The Position

The Senior Customer Success Executive is the most strategic partner our enterprise buyers have, the person they call before they make a decision, not after. The Sr. CSE earns the right to lead that transformation by working through three lenses every day: Trusted Advisor, Success Engineer, and Value Manager. With all three, you are a strategic partner. Our Sr. CSEs use AI as a co-pilot, not a replacement, to amplify both the technical and business sides of the role. AI handles what is repeatable. The Sr. CSE owns what requires judgment, trust, and relationship.

Requirements

• 7+ years of enterprise customer-facing experience in Customer Success, Customer Engineering, Value Engineering, or Strategic Account Management, with a track record of delivering measurable business outcomes.
• Executive-level relationship management, with the ability to influence C-suite, Operations, IT, and Finance stakeholders while serving as a trusted advisor.
• Strong technical and business acumen, including APIs, integrations, SSO, workflow design, ROI modeling, cost savings analysis, and communicating value in operational and financial terms.
• AI-forward and consultative mindset, leveraging AI tools in daily work while applying critical thinking, domain expertise, and proactive problem-solving.
• Relevant industry experience and tools, preferably in IT field services, on-demand labor, or third-party services, with proficiency in Salesforce (or similar CRM) and Google Workspace.

Responsibilities

• Build and sustain executive sponsor relationships - lead strategic business discussions, establish shared goals and milestones, and become the partner buyers bring into internal planning conversations.
• Develop a deep understanding of each buyer's business model, competitive landscape, and field service spend, and use that context to bring recommendations, not options.
• Translate buyer use cases into real platform configurations: dispatch rules, SLA routing, skills matching, contractor networks, and multi-region scheduling that work in the field, not just in a demo.
• Own the technical side of onboarding - SSO, ERP/CRM/payroll integrations, automation setup - and lead working sessions directly with buyers' ops and IT teams without escalating.
• Use AI and platform analytics to detect adoption gaps, flag rising exceptions, and surface where buyers are leaving performance on the table, then turn those signals into practical workflow improvements.
• Run structured KPI discovery - first-time fix rate, dispatch time, work order cost, SLA compliance - and co-create a quantified value hypothesis tied to the buyer's P&L.
• Build mutual success plans with clear owners and milestones; track outcomes vs. baseline and present results as before/after narratives in the buyer's financial language, not a feature list.
• Drive renewals and expansion by anchoring every business-focused conversation to evidence of realized value - new regions, deeper platform engagement, and additional services.

Benefits

• Base Salary Range | Minnesota or other Zone 3 | $125-135k
• On-Target Earnings Range | Minnesota or other Zone 3 (similar metros in the US) | $185 - 195k
• Customer-facing compensation includes base salary and variable compensation, together this equates to on-target earnings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed