Senior Customer Solutions Manager, US FED CIV

Amazon • Denver, CO

7d • $153,600 - $207,800 • Hybrid

About The Position

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector team to help customers realize sustained business value by accelerating their cloud transformation journey. This position requires 25% - 40% travel dependent on geo and time of year. This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Current, active US Government Security Clearance of Top Secret or above
• Pass the Certified Solution Architect, Associate level within the first year of employment
• Pass the AWS AI Practitioner Exam within the first three-months of employment

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Responsibilities

• Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.
• Value Realization: Identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.
• Enablement: Help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.
• Governance: Establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.
• Work across AWS to apply technical, business, and program management expertise to solve complex technology problems for customers.
• Working backwards from the customer, define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.
• Influence technical stakeholders, partner with cross-functional teams and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
• Create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.
• Serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• Share best practice learnings into a reusable asset for internal re-use.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior