Senior Manager, Fed Edge & Analytics

Oracle•United States,

13d•$112,000 - $251,600

About The Position

Oracle Health is seeking a highly motivated Senior Manager for Fed Edge & Analytics with a strong technical foundation in healthcare technology, federal customer delivery, technical support, and long-term code management and maintenance. This leader will manage a specialized team of consultants and consulting software developers responsible for delivering creative solutions to complex business, functional, and technical concerns for our federal customers. In this role, you will provide tactical direction for a department-level team or multiple related work groups, including senior individual contributors. You will translate organizational priorities into clear team goals, negotiate resources and workload priorities, define efficiency and effectiveness measures, and ensure delivery quality, customer referenceability, and profitable growth for your area of responsibility. The team leverages deep experience with Oracle Health Millennium products and database architecture to create solutions using Cerner Command Language (CCL), APEX, Discern Rules, Python, Oracle GoldenGate, SQL, and related technologies. The Senior Manager must be technically credible enough to evaluate solution approaches, set engineering and support standards, grow the team's technical capability, and hold team members accountable for quality, productivity, and ownership.

Requirements

Strong technical foundation in healthcare technology
Federal customer delivery experience
Technical support experience
Long-term code management and maintenance experience
Experience with Oracle Health Millennium products and database architecture
Experience with Cerner Command Language (CCL), APEX, Discern Rules, Python, Oracle GoldenGate, SQL, and related technologies
Ability to evaluate solution approaches
Ability to set engineering and support standards
Ability to grow team's technical capability
Ability to hold team members accountable for quality, productivity, and ownership

Nice To Haves

Experience managing a specialized team of consultants and consulting software developers
Experience providing tactical direction for a department-level team or multiple related work groups
Experience defining team goals, delivery priorities, performance metrics, and quality standards
Experience developing and growing technical capabilities of a team through coaching, knowledge sharing, technical reviews, and development plans
Experience championing adoption of AI tooling and automation practices
Experience building team skill sets for next-generation Oracle EHR
Experience using objective measures to identify strong performance and address performance gaps
Experience setting clear expectations, providing timely feedback, and documenting underperformance
Experience driving initiatives to improve quality, define team processes, manage SLOs/SLAs, and promote automation and reuse
Experience monitoring operational processes, resolving escalations, leading post-incident reviews, and ensuring corrective actions
Experience establishing and maintaining playbooks, technical standards, support models, and documentation
Experience partnering with recruiting and resourcing leaders to hire, staff, and retain talent
Experience building and maintaining strong relationships with internal leadership, sales partners, client stakeholders, and partner decision makers
Experience serving as an advisor or sponsor for complex engagements

Responsibilities

Lead, mentor, and manage a specialized team of consultants and consulting software developers, fostering a culture of accountability, continuous improvement, technical excellence, and operational discipline.
Provide tactical direction for a department-level team or multiple related work groups, including senior individual contributors and emerging people leaders.
Define team goals, delivery priorities, performance metrics, and quality standards aligned with organizational objectives and Oracle Job Architecture expectations for M3 Senior Managers.
Develop and grow the technical capabilities of the team through coaching, knowledge sharing, technical reviews, targeted development plans, and clear expectations for skill progression.
Maintain enough hands-on technical depth to review solution approaches, ask probing design and supportability questions, assess technical risk, and ensure work meets standards for quality, maintainability, security, and customer impact.
Champion adoption of approved AI tooling and automation practices that improve engineering quality, support efficiency, documentation, incident response, and team productivity while maintaining Oracle security, privacy, and compliance standards.
Build the team's skill set for the next-generation Oracle EHR by identifying capability gaps, creating development plans, encouraging hands-on learning, and aligning team expertise to emerging Oracle Health platform direction.
Use objective measures such as delivery outcomes, code and solution quality, incident trends, customer feedback, SLO/SLA performance, and team contribution to identify strong performance and address performance gaps.
Set clear expectations, provide timely feedback, document underperformance where needed, and partner with HR and leadership on appropriate coaching, corrective action, or talent decisions.
Drive initiatives to improve quality, define team processes, manage Service Level Objectives (SLOs) and Service Level Agreements (SLAs), and promote automation and reuse of proven solutions.
Monitor operational processes, resolve escalations, lead post-incident reviews, and ensure corrective actions are completed and sustained.
Establish and maintain playbooks, technical standards, support models, and documentation that improve consistency, onboarding, and long-term maintainability.
Partner with recruiting and resourcing leaders to hire, staff, and retain strong talent aligned to current delivery needs and future technical capability gaps.
Build and maintain strong relationships with internal leadership, sales partners, client stakeholders, and partner decision makers; serve as an advisor or sponsor for complex engagements when appropriate.
Promote broader organizational contribution through cross-team collaboration, knowledge sharing, reuse of technical assets, and participation in initiatives that improve the extended team.