Senior Customer Solutions Manager , Strategic Accounts

Amazon • East Palo Alto, CA

2d • Hybrid

About The Position

As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be responsible for guiding AWS customers through their multi-year journey to the cloud. In this highly visible role, you will ensure that all AWS teams work together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your experience with large-scale cloud transformations and helping shepherd them through their stages of AWS adoption. You will guide the customer through the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backward from our customers' key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are critical to the success of our customer’s cloud journey. You are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will also proactively help solve customer challenges through new ideas, tools, and mechanisms. Successful candidates will have a strong technical background, be aware of details that matter, possess excellent problem-solving abilities, and be exemplary communicators at both the executive and project team levels. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions. You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customer’s successful migration to AWS.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Responsibilities

• Guide AWS customers along their multi-year journey to the cloud.
• Ensure all AWS teams work together effectively and efficiently to deliver outcomes for the customer.
• Partner with customers, leveraging experience with large-scale cloud transformations to guide them through AWS adoption stages.
• Guide customers through operational, educational, and governance aspects of a successful AWS cloud journey.
• Interface with customer and AWS leadership, driving collaboration between Sales, Support, Solutions Architecture, Professional Services, product/engineering teams, and customer teams.
• Plan and support major workload migrations.
• Translate strategic initiatives into executable actions, working backward from customer milestones.
• Manage cadence by leading reporting and tracking functions.
• Own the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions.
• Think big, invent, and take ownership on customer challenges.
• Proactively help solve customer challenges through new ideas, tools, and mechanisms.
• Evangelize AWS services and influence customers for adopting them.
• Contribute to the day-to-day management of the customer’s successful migration to AWS.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior