Senior Customer Solutions Manager - Strategic Accounts-Digital Native, Strategic Accounts

Amazon • Mountain View, CA

1d • $176,600 - $239,000 • Hybrid

About The Position

As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be responsible for helping guide technically advanced AWS customers along their multi-year journey to cloud and AI adoption. In this highly visible role, you will apply your technical expertise and complex program leadership to ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and AI adoption. You will guide the customer through the operational, educational, and governance aspects of a successful AWS cloud journey and ensure successful delivery of strategic initiatives and scaling mechanisms. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey. You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms. Successful candidates will have a strong technical background, be curious about cloud and AI, be aware of details that matter, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Responsibilities

• Guide technically advanced AWS customers along their multi-year journey to cloud and AI adoption.
• Apply technical expertise and complex program leadership to ensure AWS teams work together effectively and efficiently to deliver customer outcomes.
• Act as a critical partner to customers, leveraging experience with large-scale cloud transformations and AI adoption.
• Guide customers through operational, educational, and governance aspects of their AWS cloud journey.
• Ensure successful delivery of strategic initiatives and scaling mechanisms.
• Interface with customer and AWS leadership to drive collaboration between account groups (Sales, Support, Solutions Architecture, Professional Services), product/engineering teams, and customer teams.
• Plan and support major workload migrations.
• Translate strategic initiatives in the account plan into executable actions, working backwards from customer key milestones.
• Own the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions.
• Think big, invent, and take ownership of customer challenges.
• Proactively help solve customer challenges through new ideas, tools, and mechanisms.
• Evangelize AWS services and influence customers for adopting them.
• Deliver a great customer experience by deploying AWS solutions and driving innovation.
• Contribute to the day-to-day management of customers' successful migration to AWS.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior