Senior Customer Service Representative - Peripheral Vascular - 1st Shift

Stryker • Irvine, CA

2d • Hybrid

About The Position

As a Senior Customer Service Representative, you will support the sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenues. You will answer incoming calls and process email requests, place orders for distribution of product, and build and maintain sustainable relationships with internal/external customers. You will provide accurate, valid, and complete information to our customer base and field sales team, follow up and help improve communication, workflow, and process guidelines, and perform Salesforce data entry. You will also meet required KPIs for PO processing, call requirements and email response time, partner with Warehouse and Logistics team to ensure orders are processed, and communicate and collaborate with the customer service team, proactively engaging supervisor and manager on any issues/situations. You will adhere to all applicable medical device mandated compliance requirements.

Requirements

• High School Diploma or GED
• Three (3) years’ relevant work experience

Nice To Haves

• Experience as account representative
• Experience in order processing
• Experience in customer service
• Experience in Oracle, Salesforce, NetSuite

Responsibilities

• Answer incoming calls and processes email requests
• Place orders for distribution of product
• Build and maintain sustainable relationships with internal/external customers
• Provide accurate, valid, and complete information to our customer base and field sales team
• Follow up and help improve communication, workflow, and process guidelines
• Perform Salesforce data entry
• Meet required KPIs for PO processing, call requirements and email response time
• Partner with Warehouse and Logistics team to ensure orders are processed
• Communicate and collaborate with the customer service team, and proactively engage supervisor and manager on any issues/situations
• Adheres to all applicable medical device mandated compliance requirements

Benefits

• Pay Ranges: US10 : $25.39 - $34.35 USD Hourly
• US15 : $26.55 - $35.91 USD Hourly
• US30 : $30.01 - $40.59 USD Hourly
• Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED