Senior Customer Service Representative - Peripheral Vascular - 1st Shift
About The Position
As a Senior Customer Service Representative, you will support the sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenues. This role involves answering incoming calls, processing email requests, and placing orders for product distribution. You will build and maintain sustainable relationships with internal and external customers, provide accurate and complete information, and follow up to improve communication and workflow. A key part of this role is performing Salesforce data entry and meeting Key Performance Indicators (KPIs) for order processing, call handling, and email response times. You will also partner with the Warehouse and Logistics team to ensure timely order processing and collaborate with the customer service team, proactively engaging your supervisor and manager on any issues. Adherence to all applicable medical device mandated compliance requirements is essential.
Requirements
- Required High School Diploma or GED
- Three (3) years’ relevant work experience
Nice To Haves
- Experience as account representative
- Order processing experience
- Customer service experience
- Experience in Oracle, Salesforce, NetSuite
Responsibilities
- Answer incoming calls and processes email requests
- Place orders for distribution of product
- Build and maintain sustainable relationships with internal/external customers
- Provide accurate, valid, and complete information to our customer base and field sales team
- Follow up and help improve communication, workflow, and process guidelines
- Perform Salesforce data entry
- Meet required KPIs for PO processing, call requirements and email response time
- Partner with Warehouse and Logistics team to ensure orders are processed
- Communicate and collaborate with the customer service team, and proactively engage supervisor and manager on any issues/situations
- Adheres to all applicable medical device mandated compliance requirements
Benefits
- Medical technology
- Innovative products and services
- Equal opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
