Senior Customer Service Representative - Onsite

Genesis10 • Kalamazoo, MI

6h • Onsite

About The Position

Genesis10 is currently seeking a Senior Customer Service Representative - Onsite for a contract position with a Global Medical Technology Company located in Kalamazoo, MI. This is a 18+ month contract opportunity. This role involves maintaining direct contact with customers both before and after the sale to ensure positive relations. The representative will support the sales team, work with various departments to meet service goals, and resolve customer issues related to production, shipping, and warranty claims within a structured environment.

Requirements

• A minimum of 3 or more years of experience
• Knowledge acquired through experience, specialized education, or training
• A good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks
• Ability to work within well-defined procedures and guidelines

Responsibilities

• Maintain direct contact with customers before and/or after the sale
• Support the sales team by developing and maintaining positive customer relations
• Work with various departments to meet maintenance services sales goals
• Respond to pre-sale customer inquiries regarding product literature and pricing schedules
• Respond to post-sale customer inquiries (RMA, status, delivery, etc.)
• Resolve production scheduling, shipping, or invoicing problems
• Determine the validity of warranty claims and schedule repair resources
• Recognize new business and add-on business opportunities

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed