Customer Service Representative Onsite
Alorica•San Antonio, TX
•Onsite
About The Position
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Requirements
- High school diploma or GED
- Must not be on any corrective action or performance plans
- Must have relevant industry/program experience
Responsibilities
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Benefits
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leadership development programs designed to support career growth and advancement
- Professional and personal development through open-access courses via Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
- Performance-based credits redeemable at the onsite eatery
- Onsite dining options, including grab-and-go meals and beverages
- Comfortable second-floor lounge with soft seating and quiet spaces
- Dedicated lactation and prayer room for comfort and privacy
- 24/7 on-site security
- Free on-site parking
- Business casual dress code for a polished yet comfortable work style
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
