Senior, Customer Service Rep

Intact FC • Mississauga, ON

5d • Hybrid

About The Position

We’re looking for someone to join our growing team as a Senior Customer Service Representative (CSR) in our Accident Benefits department (AB). This role is one of our Claims Intake positions that manages calls with respect to Accident Benefits exposures within an automobile claim. Your work will have a big impact on our customers by providing an effortless experience on every call. Our training will provide you with the confidence, empathy, and the expertise required for your role. Our call centre’s office hours are Monday to Friday 8am – 5pm EST. We work within a Hybrid environment where we have a combination of in office and work from home. Locations are Mississauga (2 Prologis Blvd), GTA East (300 Consilium Place) and Toronto (700 University Ave).

Requirements

• Minimum one (1) year experience in a customer service role
• Strong communication, critical thinking, and negotiation skills.
• Computer literate and capable of working in a paperless environment.
• Team player, ability to build strong working relationships
• High attention to detail with strong ability to multi-task and complete data entry
• No Canadian work experience required however must be eligible to work in Canada.
• Strong resourcefulness, ability to work autonomously, and committed to self-development and willing to pursue your Chartered Insurance Professional (CIP) designation.

Responsibilities

• Complete inbound and outbound calls while documenting pertinent claims information to initiate the claims process for the injured parties
• Coordinate and explain the claims process and available coverages in a clear, concise manner
• Identify potential exposures and prepare recommendations for the handling adjuster
• Assign claims to appropriate adjusters in the AB departments accordingly
• Sell and connect claimants with preferred clinics

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed