Senior Customer Service Account Manager

LE BLEU ENTERPRISES • Greensboro, NC

1d • $45,000 - $52,000 • Onsite

About The Position

The Senior Customer Service Account Manager is responsible for delivering an exceptional customer experience while managing assigned accounts, resolving escalations, and supporting sales and retention efforts. This role handles a high volume of customer interactions and serves as a subject matter expert for products, services, and customer solutions. This position is ideal for a seasoned customer service professional who thrives in a fast-paced environment, excels at problem-solving, and enjoys building strong customer relationships.

Requirements

• Excellent communication skills
• A warm, approachable manner
• At least five years’ experience in a customer service position
• Minimum of two years in a call center environment
• Extensive experience using MS Office software
• Experience using database management systems
• Minimum 1-year Supervisory/Leadership experience
• Minimum 1-year training and coaching experience
• Call center: 2 years (Required)

Nice To Haves

• Previous experience in a senior-level customer service role
• Sales or upselling experience within a service environment
• Strong problem-solving and conflict-resolution skills
• Experience training or mentoring team members
• Ability to work independently and as part of a team

Responsibilities

• Answer a high volume of inbound calls while always maintaining a positive, empathetic, and professional attitude toward customers.
• Respond promptly to internal and external inquiries via email, phone, text, and in-person communication.
• Manage customer orders, account updates and service requests accurately and efficiently.
• Acknowledge, investigate, and resolve customer complaints to ensure satisfaction and retention.
• Maintain in-depth knowledge of company products, services, policies and processes.
• Sales focus- Identify opportunities to recommend additional products or services based on customer needs, with uncapped commission potential tied to performance.
• Build and maintain strong relationships with assigned and high-value customer accounts
• Handle escalated customer service issues effectively and professionally.
• Accurately document customer interactions, transactions, comments, and resolutions.
• Assist with training, mentoring and reporting as needed.
• Collaborate with internal teams and support other departments as necessary
• Perform additional duties as assigned

Benefits

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees