Senior Customer Sales Manager, Meijer

The Kraft Heinz Company

6d•$120,800 - $151,000

About The Position

The Senior Customer Sales Manager drives Kraft Heinz selling efforts, strategic development, and ecommerce initiatives for a $65 million Meijer business. The role manages a customer-focused business structure to strengthen category focus and leverage Kraft Heinz’s scale and brands through a single point of accountability. It develops profitable Kraft Heinz volume and share at the customer, while collaborating with the customer and internal teams to deliver business results and excellent service. The role develops employees through mentoring, coaching, empowerment, and cross-functional experiences. It leads business planning across category management, supply chain efficiency, technology, and local marketing; develops and evaluates plans informed by business unit and customer strategies and external factors; and applies customer and competitive insights to improve total customer profitability. It is the primary collaborator with Kraft Heinz HQ Sales and the single point of accountability for Kraft Heinz activities with the customer. The Senior Customer Sales Manager builds customer relationships, provides retail-level category management expertise, manages trade and promotional spending within budget, and drives efficient programs and strong customer service. The role also supports business reviews and customer visits, monitors competitive and marketplace developments, and manages the customer delivery and service process. Candidates must reside in Illinois or Michigan.

Requirements

Strong sales background and excellent understanding of business processes, including forecasting, promotional planning, and multiyear strategy development.
Previous experience owning a P&L.
Significant experience building customer relationships.
Strong financial acumen, including understanding profit and revenue drivers and analysis.
Proficiency in deploying trade.
Strong decision-making ability grounded in critical thinking and planning.
Drive for results.
Must reside in Illinois or Michigan.

Responsibilities

Develop others on the customer business team and within Kraft Heinz Sales through mentoring, coaching, sharing job experiences, and building business opportunities.
Collaborate with the ECM team to manage in-store execution, Hand Picked Offers, and Scale events across the portfolio.
Create a culture that recognizes and rewards employees and encourages personal growth through empowerment and innovation.
Facilitate cross-functional experiences that build employees’ knowledge for future growth.
Use available resources and scale to elevate executional excellence, and lead cross-functional business planning in category management, supply chain efficiency, technology, and local marketing.
Develop, track, analyze, and evaluate business plans based on business unit and customer strategies and initiatives, as well as external factors.
Build Kraft Heinz business with the customer, measured by profitability, share gains, revenue targets, special programs, and new and core item introductions and distribution.
Apply internal and external insight information, including competitive insights, to build total customer profits.
Tailor programs to the customer’s strategy and business-sector expectations to deliver superior results.
Serve as the primary collaborator with the Kraft Heinz HQ Sales organization and provide the customer with a single point of accountability for Kraft Heinz activities.
Establish positive business relationships with customer decision makers and provide retail-level category management expertise and programs.
Update management on competitive activity, customer strategy changes, marketplace developments, and other business-related activities.
Drive effective trade programs that maximize return on investment and remain within budget; administer volume and trade promotion spending and manage trade dollars as a percentage of revenue.
Assess customer service levels with key customer contacts, identify areas for improvement, and ensure improvement plans are implemented.
Lead or assist with major business reviews and customer visits, including annual reviews and top-to-top meetings, as appropriate for the customer.
Manage a seamless delivery and service process for customers.