Senior Customer Relationship Manager

Open Text US LLC • Westminster, CO

6d • $97,440 - $146,160 • Remote

About The Position

The OpenText Cloud Client Management team is responsible for delivering Strategic Success Management throughout the customer cloud journey, from post-sales adoption and value realization to renewal. We are seeking an experienced, strategic, and customer-focused Senior Client Manager to help our cloud customers maximize the value of their OpenText solutions while driving retention, growth, and successful renewals. As a key member of the Client Success team, you will build trusted relationships across customer organizations, align business objectives with solution outcomes, and serve as a strategic advisor and advocate. Reporting into Cloud Renewals, you will lead renewal and commercial activities, influence stakeholders at all levels, and ensure customers achieve long-term success with OpenText.

Requirements

• Bachelor's degree required; MBA or advanced degree is an asset.
• 8-10 years of experience in Customer Success, Account Management, Consulting, Sales, or related client-facing roles.
• Proven track record managing large enterprise customers and driving retention, growth, and renewals.
• Experience with enterprise software, ERP, Service Management, or large-scale technology deployments.
• Strong executive presence with the ability to engage and influence senior stakeholders.
• Excellent verbal and written communication skills in English.
• Experience working with global, cross-functional teams in a fast-paced environment.
• Familiarity with Salesforce, customer success platforms, forecasting methodologies, and Generative AI tools.
• Challenger Sales and/or MEDDIC training is considered an asset.
• Ability to travel up to 30% as business needs require.

Nice To Haves

• MBA or advanced degree is an asset.
• Challenger Sales and/or MEDDIC training is considered an asset.

Responsibilities

• Building and maintaining strong relationships with enterprise and strategic cloud customers.
• Promoting the value of the Customer Success partnership across customer and OpenText organizations.
• Managing renewal activities from strategy development through successful contract execution.
• Developing and executing Success Plans aligned to customer business goals and measurable outcomes.
• Leading executive business reviews, governance meetings, and success workshops.
• Monitoring customer health, identifying risks, and driving mitigation plans to ensure long-term success.
• Driving customer adoption of OpenText solutions and identifying opportunities to increase value realization.
• Collaborating with cross-functional teams to deliver exceptional customer experiences.
• Influencing stakeholders and decision-makers, including executive and C-level audiences.

Benefits

• Compensation programs, including variable and commission compensation opportunities for eligible roles
• Vacation entitlement
• Paid time off
• Comprehensive benefits package that supports your physical, emotional, and financial wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Senior