Senior Customer Relations Specialist, PSA

Collaborative Solutions•Plano, TX

2d•Onsite

About The Position

Collectors is seeking a Senior Customer Relations Specialist to join the PSA Customer Relations team. PSA is the largest and most trusted third-party trading card authentication and grading company in the world. The Customer Resource Center works cross-functionally with other Operations departments. This role requires strong customer relations skills, experience with customer resolutions, processing and investigating claims, and shipping and handling. The ideal candidate is a detail-oriented problem-solver with excellent communication and de-escalation skills.

Requirements

High school diploma or equivalent.
At least 3 years or more of relevant customer relations experience.
Strong problem-solving skills.
Excellent communication skills.
Excellent listening skills and an empathetic voice and manner.
Organized, detail-oriented, and possess strong interpersonal skills.
Knowledgeable in Google Workspace systems.
Candidates must be authorized to work in the United States.
Ability to lift, carry, and move materials up to 40 pounds.

Nice To Haves

College degree preferred.
Knowledgeable utilizing Salesforce.

Responsibilities

Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
Collaborate with Operations and other departments to find appropriate solutions for customer responses.
Provide accurate, valid, and complete information by using department protocols to our customers.
Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
Maintain accounts by processing customer adjustments.
Continuously update department spreadsheet of incoming orders.
Escalate unresolved issues to the appropriate lead/supervisor.