Customer Relations Specialist

Glenwood State Bank•Alexandria, MN

18h•Onsite

About The Position

As a Customer Relations Specialist, you will be the friendly and trusted point of contact our customers rely on, both in person and over the phone. Glenwood State Bank is seeking a full-time Customer Relations Specialist for our Alexandria location, working Monday through Friday from 8:00 AM to 5:00 PM with a rotating Saturday schedule. In this role, you’ll build relationships, assist customers with their banking needs, and help create a welcoming experience with every interaction. At Glenwood State Bank, we are proud to serve our customers every day through exceptional customer service. As a Customer Relations Specialist, you will provide fast, friendly, and professional support through phone calls, live chats, and in-person interactions with current and prospective customers. Responsibilities include responding to customer inquiries, maintaining knowledge of bank products and services, following established policies and procedures, and assisting with administrative duties such as coordinating deliveries, sorting mail, and helping ensure smooth lobby operations.

Requirements

Strong communication skills.
Ability to interact professionally with customers.
Detail-oriented.
Organized.
Able to prioritize tasks effectively.

Responsibilities

Provide fast, friendly, and professional support through phone calls, live chats, and in-person interactions with current and prospective customers.
Respond to customer inquiries.
Maintain knowledge of bank products and services.
Follow established policies and procedures.
Assist with administrative duties such as coordinating deliveries, sorting mail, and helping ensure smooth lobby operations.
Build relationships with customers.
Assist customers with their banking needs.
Create a welcoming experience with every interaction.