Senior Customer Quality Manager

onsemi•San Jose, CA

3d•$169,505 - $287,500•Onsite

About The Position

The Senior Customer Quality Manager is an important customer-facing, hands-on role within the Global Customer Quality Engineering (CQE) team responsible for customer semiconductor quality requirements and developing customer relationships & partnership alliance. Reporting to the US Customer Quality Director in the US CQE organization, you will be based in onsemi’s San Jose, CA office as the main focal point and the voice of the customer for semiconductor quality and reliability with Semiconductor/Automotive/Ind/commercial customers. You will be the key customer facing contact to manage customers' quality requirements and developing customer relationships. You will act as the customer quality champion and voice of the customer within onsemi and ensuring customer requirements are understood and met. The position will require a strong semiconductor quality background as daily collaboration with Sales, Product & Test Engineering, Product Quality, Central Engineering, Manufacturing & BU Operations is needed.

Requirements

Bachelor’s/Masters/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences.
10+ years in a comparable role for semiconductor quality, customer quality, automotive quality, product quality, quality management systems, PCN management, reliability engineering, failure analysis, product & test engineering or production quality control in the semiconductor industry.
Background in customer-facing roles especially in semiconductor/automotive Industry and strategic leadership
Hands-on skills in Quality tools and methodologies i.e. Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics and structured problem-solving techniques.
Strong technical problem solving and hands-on skills in quality tools and methodologies, especially Medical and/or automotive, e.g. APQP, ZVEI, AEC, VDA, PPAP, etc.
In-depth knowledge of semiconductor device & package fails mechanisms/symptoms.
Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations.
Excellent communication, technical writing and presentation skills.
Candidate should have a solid quality / engineering background, along with good teamwork and communication skills across worldwide time zones.

Responsibilities

Be the key customer interface to manage customers' quality requirements and develop customer relationships.
Lead customer quality improvement programs for customer KPI improvement (customer KPIs customer quality card, Customer scorecards via QBRs)
Lead cross functional problem-solving activities and 8D and improve 5D cycle time by driving cross-functional global 8D teams to ensure expedient resolution of customer quality issues from initiation to closure.
Improve Customer trust factors by listening & reviewing customer voice of concern, reconcile customer Issues & hot items & setting up clear strategies to improve them towards customer satisfaction.
Review of Customer Quality requirements and improving overall CQE KPIs
Be a SME and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed on major customer quality topics.
Handle semiconductor/automotive customer field returns/8D/FA cases, and audit support.
Establish and maintain a healthy customer relationship to increase customer satisfaction and conduct periodic feedback from customers.
Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams.
Provide timely containment of customer escalations based on risk assessment and preliminary FA analysis.
Follow up and collaborate with customers to resolve issues, and timely report issues and handle emergency cases independently.
Summarize customer quality issues and take ownership of resolution in the assigned areas by promoting customer dashboard, customer pulse and customer score card techniques.
Act as a host for customer quality audits and conduct/support successful audits and closure of post audit improvement/action items.
Able to handle customer PCN (Product Change Notices) in a timely manner without impacting on customer quality, form fit and functioning of the device.
Willing to travel both domestically and internationally.