Customer Quality Manager

Amphenol TCS•Santa Clara, CA

16h•Onsite

About The Position

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We are currently seeking a Customer Quality Manager to join our team. The position will be located in Santa Clara, California and will require a high level of direct customer interaction.

Requirements

BS in Engineering, or an equivalent mix of education and experience.
5+ years of experience in manufacturing operations.
Quality management experience with strong supervisory and leadership skills.
Working knowledge and proven leadership in continuous improvement activities and formal quality management programs (DMAIC and 8D).
Understanding of product documentation and technical drawings with emphasis on GD&T.
Knowledgeable in semiconductor and interconnect industry manufacturing processes and standards.
Good communication and customer interface skills.

Nice To Haves

Six Sigma Green Belt or Black Belt

Responsibilities

Manage product and process quality, with a primary focus on new product introduction as well as legacy volume production, to meet customer satisfaction and business unit metrics.
Responsible for managing all quality related aspects of customer relationships, including corrective action processes.
This person will be the primary contact for customers regarding quality concerns and the required improvement plans that Amphenol needs to drive to address those concerns.
Lead efforts to address and resolve customer quality issues in collaboration with internal teams.
Drive customer quality related communication and presentations.
Monitor and analyze quality related data with site level quality engineers or quality managers and make recommendations for improvement activities at all manufacturing locations, driving measurable results aligned to business level goals.
Manage customer quality requirements through documentation review, process capability/control review with manufacturing locations, and participating in development engineering phase gate management review activities.
Responsible for business unit level customer quality metrics and improvement initiatives; involves monthly reporting and review with the BU leadership team.
Develop and implement quality training initiatives for customers and their respective programs.
Perform initial and ongoing assessment of quality events at OEM / CM facilities as required.