Customer Quality Manager

RTX • Burnsville, MN

5d • Onsite

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. The Avionics business unit at Collins Aerospace is seeking a Customer Quality Program Manager to support the Sensors Business unit in Burnsville Minnesota. The Quality Program Manager acts as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives. The Quality Program Manager serves as the customer’s voice throughout the organization and interfaces with an integrated product team to resolve known issues and drive preventative actions to reduce quality escapes. This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges, as the position requires the use of problem-solving skills in a hands-on work environment to address problems and facilitate appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer.

Requirements

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience

Nice To Haves

• Ability to summarize complicated technical topics quickly and concisely to executive leadership both internally and externally.
• Customer support experience interfacing with an OEM and/or aftermarket customer.
• Experience in Aerospace with knowledge of Quality Assurance in production / manufacturing and new product developments.
• Technical familiarity with Avionics products & systems
• FAA, EASA, and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired.
• Ability to effectively lead a cross-functional team to drive quality improvement initiatives

Responsibilities

• Works within a matrix-based organization across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support to provide solutions for the customer.
• Acts as the “Voice of the Customer” to communicate customer needs back to the factory and ensures that the appropriate support is provided.
• Triage product issues identified at the Customer’s Final Assembly Line to ensure seamless support for Collins’ products.
• Must be willing to provide flexible support for high-impact issues that arise at their customer’s Final Assembly Line (may require limited support outside of normal working hours).
• Collaborates with the customer to disposition product returns that are deemed to be conforming.
• Participates in customer audits/assessments/visits when requested.

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• Annual short-term and/or long-term incentive compensation programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior