Sr Manager, Customer Quality

Advanced Energy • Fort Collins, CO

2d • Onsite

About The Position

The Sr Manager of Customer Quality in Fort Collins, CO is responsible for driving customer quality, satisfaction and retention using multiple quality processes and tools for a major OEM customer. This role is responsible for verifying and validating customer requirements to the product, resolving factory customer quality issues and driving overall product quality improvements. Responsibilities also include negotiations on business-critical matters by coordinating input with cross-functional teams and driving solutions. At a Sr Manager level, the expectation is to help drive systemic improvement and build organizational infrastructure.

Requirements

• Ability to communicate effectively and professionally with a variety of internal and external customers.
• Requires the use of independent judgement, responsible actions and professionalism in all customer dealings.
• Ability to construct cross-functional project teams and complete programs on schedule.
• Ability to balance the requirements of performance, cost, and manufacturability
• Ability to solve complex technical and interpersonal problems
• Ability to manage multiple projects at one time
• Excellent verbal and written communication and interpersonal skills
• Proven ability to successfully manage teams.
• Strong computer skills, including experience with all Microsoft Office products and SAP / Oracle - Enterprise Requirements Planning (ERP)
• Understands SPC and responds to associated data, charts and graphs
• Understands test criteria, associated results and opportunities for improvement
• 5 years of technical leadership experience
• 8-10 years of experience in technical or quality management
• Experienced with working in a fast paced, manufacturing environment
• Experienced in plasma, data center, industrial, and medical industries or working with those customers
• Experienced in working with a global team
• Demonstrated ability to drive change; build structure and repeatable processes
• Bachelors degree in Engineering / Science

Nice To Haves

• Experienced with manufacturing quality or product quality or product design management
• Experienced working with field service teams
• Knowledgeable of SPC, Variation Control, and MSA or GR&R techniques
• Knowledgeable of 8D & Root Cause Analysis Methodologies
• Ability to utilize quality / lean tools in analyzing, solving, and discussing problems—e.g. histograms, run charts, control charts, pareto charts, etc.
• Understanding of ISO 9001 quality systems and copy exactly requirements
• Advanced Degree in Engineering / Science or MBA

Responsibilities

• Own the executive quality relationship for strategic OEM customers, driving customer satisfaction, business growth, and quality performance.
• Define and execute global customer quality strategies across design, manufacturing, suppliers, and service organizations.
• Lead customer quality governance, including Voice of Customer, scorecards, CAPA, 8D execution, reliability, DPPM, SPC, and continuous improvement initiatives across the product lifecycle.
• Drive cross-functional resolution of complex quality, reliability, and performance issues across global operations and multiple time zones while balancing customer, operational, and business objectives through the development and execution of strategic actions, scalable processes, and sustainable solutions.
• Influence product development, quality systems, and manufacturing strategies by translating customer requirements into scalable quality and reliability solutions throughout the product lifecycle.
• Provide executive oversight of customer escalations, ensuring sustainable root cause resolution, risk mitigation, and timely closure of critical issues while driving systemic and systematic changes that improve organizational quality performance and operational excellence.
• Lead customer audits, executive reviews, supplier assessments, product change management activities (PCNs/ECRs), and regulatory/compliance engagements.
• Partner with senior executives to align customer quality strategy, resource allocation, operational priorities, and long-term business objectives.
• Develop organizational capability through process standardization, operational excellence, talent development, succession planning, and leadership of global quality transformation initiatives.
• Build and lead a high-performing global quality culture focused on customer advocacy, proactive risk management, continuous improvement, and end-to-end product lifecycle quality excellence.

Benefits

• Medical - multiple medical plans are available to choose from
• Short and long-term disability and life insurance
• Health savings and flexible spending accounts
• Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
• 8 hours of paid volunteer time off
• 8 weeks of paid parental leave for both parents
• Company matched 401(k)
• Tuition reimbursement
• Expanded mental health coverage and employee assistance programs
• Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identity theft, and legal assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager