Customer Success Manager - Quality
About The Position
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations. You will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs.
Requirements
- 7+ years’ experience in Quality within life sciences industry
- Experience working with or in large global pharmaceutical or CRO companies
- Customer-facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Ability to travel up to 25%
Nice To Haves
- Must be based in North America – preferably east coast
- 7+ years of working in software, or consulting SaaS/cloud experience in the management of Quality applications
- Experience working with Veeva Vault
Responsibilities
- Support 4-6 large, global customers post-implementation with Veeva Quality applications
- Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
- Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
- Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
- Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
