Senior Customer Quality Engineer

Generac•Peoria, WI

2d•Onsite

About The Position

The Senior Customer Quality Engineer collaborates with cross-functional teams to keep product flowing successfully and is responsible for providing support to quality engineering improvement projects and interfaces with teams consisting of engineering, manufacturing operations, supplier quality and service engineering to assure ongoing product compliance and control. This role will be responsible for responding with a sense of urgency to customer inquiries, executing inspection plans, quarantine and disposition of product.

Requirements

Bachelor's Degree in Engineering
5 years’ experience working in Quality in a manufacturing environment and managing of large customer
Experience using continuous improvement tool set
Knowledge of APQP, PPAP procedures, and ISO
Effective verbal and written communication skills
Demonstrated problem-solving skills
Ability to lead, collaborate and work with teams to drive improvements
Ability to successfully managing shifting deadlines and priorities in a fast-paced environment
Knowledge of the application and interpretation of manufacturing quality metrics
Ability to use Microsoft Office Suite and SAP business systems
Knowledge of Lean principles & improvements
Ability to implement lean principles and improvements
Ability to analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
Ability to analyze data, identify trends and facilitate cross functional A3 improvement projects

Nice To Haves

Certified Quality Engineer
Certified Six Sigma Green Belt
Certified Quality Auditor

Responsibilities

Responsible for customer account for all quality related topics
Drive urgency to customer issues to lead containment and resolution working with cross functional teams and suppliers
Promote a continuous improvement environment by providing leadership and direction to manufacturing, assembly and engineering teams
Develop processes internally to meet customer requirements
Lead resolution of warranty and quality issues
Analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
Analyze data, identify trends and facilitate cross functional A3 improvement projects
Direct the overall execution of internal product audits and nonconformance resolution
Support New Product Introduction and manage qualification of manufacturing through the APQP process
Conduct and manage audits/assessments of processes and quality systems (ISO, internal audit, etc)
Gather and analyze product data to lead improvement initiatives to reduce the potential for defects
Provide direction and assistance to the Quality & Manufacturing team at Generac manufacturing sites for prioritizing actions and tasks of quality initiatives
Ensure test inspection integrity (MSA/ GR&R)
Create and deploy standard Generac tools, methodologies and standards