Senior Customer Quality Engineer – Data Center & Networking Solutions

Advanced Micro Devices, Inc•San Jose, CA

About The Position

AMD is seeking an experienced Senior Customer Quality Engineer (CQE) to lead customer quality engagements for strategic Data Center, Networking and AI Infrastructure, customers. This role will support AMD's expanding portfolio of networking solutions, including DPUs, SmartNICs, AI-NICs, high-speed Ethernet adapters, and related networking technologies serving hyperscale, cloud, enterprise, and AI infrastructure customers. The CQE serves as the primary quality interface between AMD and key customers, driving customer satisfaction, field quality improvement, issue resolution, and quality leadership throughout the product lifecycle. The successful candidate will work closely with customers, sales, field application engineering, product line quality, operations, design, reliability, and manufacturing teams to drive rapid issue resolution and continuous quality improvement.

Requirements

Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical discipline.
Excellent communication, presentation, and customer-facing skills.

Nice To Haves

Proven experience in semiconductor, electronics, server, networking, or data center industries.
Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Failure Analysis, or Technical Customer Support.
Proven experience supporting hyperscale cloud customers, OEMs, ODMs, or large enterprise accounts.
Strong understanding of semiconductor manufacturing, qualification, reliability, packaging, and test operations.
Experience managing customer scorecards, DPPM targets, field quality performance, and quality improvement initiatives.
Experience leading customer escalations, executive communications, and cross-functional problem-solving efforts.
Familiarity with structured quality methodologies including 8D, RCA, FMEA, and Six Sigma.
Experience with server platforms, x86 processors, AI accelerators, networking products, Ethernet adapters, SmartNICs, DPUs, AI-NICs, or high-performance data center infrastructure is highly desirable.
Experience supporting networking products, PCIe cards, NICs, SmartNICs, DPUs, AI cluster interconnects, storage networking, or hyperscale/cloud networking deployments is strongly preferred.
Advanced degree preferred.

Responsibilities

Serves as the primary customer quality lead for strategic customers, driving customer satisfaction, quality performance, and issue resolution across the product lifecycle.
Owns customer quality scorecards.
Leads critical escalations and root-cause investigations.
Partners with cross-functional teams to improve product quality, reliability, and field performance.
Supports new product introductions.
Provides technical guidance on customer issues and failure analysis.
Leads customer audits and executive reviews.
Acts as the voice of the customer within AMD.
Drives continuous improvement and operational excellence while strengthening customer relationships and business outcomes through data-driven insights, process improvements, and collaboration across engineering, manufacturing, and quality teams.