Senior Customer Operations Specialist

Lasko Products•West Chester, PA

2d•Hybrid

About The Position

Lasko Products, a market leader in home comfort products for over 100 years, is looking to add a Sr. Customer Operations Specialist to our West Chester, PA corporate headquarters. The Sr. Customer Operations Specialist oversees the backbone of our sales organization—ensuring that from the moment a customer places an order to the second we collect payment, the process is seamless and we deliver best-in-class support. You will assist a team responsible for the day-to-day execution of order management and account management while driving strategic improvements while leveraging Power BI insights and cross-departmental collaboration.

Requirements

5+ years in Sales Operations, Customer Success, or Supply Chain, with at least 1–2 years in a senior role.
Strong skills in Power BI and ERP systems such as QAD and strong proficiency in Excel (vlookup & pivot tables).
A deep understanding of how orders flow through the business, including the financial implications of revenue recognition and front-end order processes.
Proven ability to thrive in a fast-paced, high-volume environment where priorities shift quickly.

Responsibilities

Strategic Order & Inventory Management Assist to oversee the full Order-to-Cash (O2C) cycle, ensuring accuracy in order entry, pricing, and fulfillment.
Partner with Supply Chain and Warehouse teams to monitor stock levels, manage back orders, and provide realistic ETAs to the sales team.
Act as the escalation point for complex order issues, shipping discrepancies, or credit holds.
Process Improvement & Efficiency Identify bottlenecks in the current sales-to-delivery pipeline and implement automated or streamlined solutions.
Develop and maintain documentation for all sales support processes to ensure consistency and scalability.
Data Analytics & Power BI Reporting Build and maintain Power BI dashboards to track KPIs such as order cycle time, fill rates, and OTS.
Assist with providing weekly and monthly sales reporting for the business to your department Director.
Identify gaps and provide potential solutions.
Customer Management & Collaboration Work closely with Finance (Accounts Receivable), Logistics, and Sales to resolve friction points.
Ensure the team provides best-in-class service to key accounts, maintaining high satisfaction through proactive communication and strong oversight.