Customer Operations Specialist

Viant•Elkhorn, WI

3d•Onsite

About The Position

As a Customer Operations Specialist, you will be responsible for managing customer service activities for both internal and external customers, ensuring timely and accurate communication, order management, and quoting processes. You’ll gain valuable, hands-on experience in cross-functional collaboration with Planning, Operations, Engineering, and Quality teams. This position offers exposure to end-to-end supply chain processes within a fast-paced, regulated manufacturing environment. We’re looking for motivated, detail-oriented individuals who are eager to learn, build problem-solving skills, and grow into long-term careers in supply chain. Whether you’re just starting out or transitioning from a related field, Viant provides the training, support, and career pathways to help you succeed.

Requirements

Associate’s degree required
Proficiency with Microsoft Office applications (Excel, Outlook, Teams, Word, PowerPoint)
Sales, service, and customer relationship management acumen
2-4 years of relevant customer operations, customer service, or order management experience, preferably in a manufacturing or regulated environment

Nice To Haves

Bachelor’s degree preferred
SIOP (Sales, Inventory & Operations Planning) experience preferred
IQMS or similar ERP system experience preferred

Responsibilities

Serve as the primary point of contact for customer communications and issue resolution.
Build and maintain strong relationships with customers and partners with Sales for strategic accounts.
Understand and communicate customer requirements across internal teams.
Ensure compliance with customer contractual obligations.
Execute contract reviews and support order entry processes.
Manage standard and repeat product quotations.
Collaborate with Planning, Operations, Engineering, and Quality to meet customer expectations.
Monitor and communicate expedite requests and recovery plans.
Coordinate finished goods configuration to ensure accuracy in revision, pricing, and specifications.
Support Technical Solutions group for new product quotations.
Drive performance on key metrics including On-Time Delivery, Order Acknowledgement Cycle Time, and Quote Cycle Time.
Assist with other Supply Chain related duties as required.

Benefits

Medical, dental, and vision benefits-effective on date of hire
Generous paid time off benefits and 11 paid Holidays
Company-paid life insurance
401k plan with company match
Low-cost nutrition and mental health visits
Up to $150-off your gym membership annually
Discounted Pet Insurances for your furry friends
Access to individualized financial planning meetings
Employee Discount Program with savings on electronics, home goods, gym equipment, and more
Discounted family caregiving support
Tuition Reimbursement
On-site Training Programs
Defined Career Path for advancement in role and compensation
New Hire On-boarding Training Plans