Senior Customer Key Account Representative

MARKI MICROWAVE LLC•Morgan Hill, CA

2d•$85,000 - $125,000•Onsite

About The Position

The primary responsibility for this position will be focused on building and maintaining strong customer service & support relationships with Marki’s key customers. This role involves close interaction with our key customers including, but not limited to, quoting, order review & entry, and cross-functional/inter-departmental collaboration.

Requirements

Bachelor’s degree from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
7-10 minimum work experience required in customer service/key account management
Strong written and verbal communications skills
Sales support and administration required
Ability to adapt to change and manage demands on time
Self-motivated and driven, takes initiative, and works well independently, and attention to detail
Flexible, dependable and organized
Motivated to learn and provide recommendations for improvement
Computer skills required (intermediate/advanced): ERP systems, Microsoft Office programs
Able to perform repetitive tasks with high degree of accuracy
Team player with good communication and interpersonal skills.
Able to organize and manage multiple, simultaneous projects and priorities; generate and analyze data quickly and efficiently to meet time-to-market needs.
Commitment to work with a hands-on approach in a team atmosphere.

Nice To Haves

Previous export compliance experience, highly preferred
Experience in managing Custom & HiRel product markets highly desired, but not required
Experience in software programming such as C, Python, Matlab, and other common measurement automation and analysis tools.

Responsibilities

Intake and process customer requests for quotations, including accurate pricing, lead times and any other special/exception items.
Customer vetting, creation, setup and maintenance in the ERP system, including End Use/End User approval and maintenance.
Review, process, and manage Government Priority Rated Orders (DPAS), ensuring compliance with applicable regulations, proper identification within the ERP system, prioritization, internal communication, and coordination with Planning, Production, and Shipping to meet government requirements.
Customer support in assigned geographic area and strong ability to back-up/cover other team members (domestic and international customers), when needed.
Build and maintain a strong partnership with the outside sales team, manufacturing sales reps, and resellers, Distribution Channels and Exporters to provide exceptional customer service and timely communication.
Coordinate with Program Management, Legal, and the Marki Operations Teams to ensure to ensure customer requirements are properly documented, agreed upon and executed.
Cross-functional coordination with key Marki teams to problem solve, primarily customer issues while working under methodical guidelines
Provide documentation of processes and procedures, as requested.
Cross-training with the internal team, as needed.
Proactively summarize and report to management, if/when escalation is needed.
Track, update, and maintain Backlog