Key Account Representative, Technology

Staples Inc.•Framingham, MA

About The Position

Staples is business to business. Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and using best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. The Key Account Rep is an integral part of the technology sales model designed to collaboratively sell with high performing Account Executive teams in a dedicated motion. This role will act as a sales resource that will assist and support the Technology Account Executive (AE) within their existing customer base and as well was uncover and develop new opportunities (Computing Devices including Software and Services, Transactional Print Hardware, MPS and Toner in Sequoia) for these customers. This role will ensure that Customers aligned to the Technology Account Executives book of business have positive experiences which increases their satisfaction with Technology products and services.

Requirements

Proven self-starter with motivation to uncover, develop, and close sales with ability to work independently with minimal supervision.
Demonstrate strong time management skills.
Demonstrate strong verbal and written communication skills.
The ability to balance multiple concurrent responsibilities of varying priorities and to shift focus from one to another with minimal loss of productivity or work quality.
Technology industry/product knowledge – ability to anticipate competitive positioning and respond; accordingly, knowledge of current industry trends in order to recommend relevant and leading-edge solutions to customers
4+ years related sales or sales support work experience.

Nice To Haves

Bachelor's degree
2+ years of Technology Hardware Experience
Proficiency in MS Office (Excel, Word, PowerPoint)
Proficiency in Salesforce.com
Industry Knowledge
Business process impact knowledge

Responsibilities

The Key Account Rep will primarily be focused on supporting the Account Executives (AE’s), while learning the Computing and Print industry through education and development with Customer Care, Products, Solutions, Distribution and Sourcing.
Work directly with assigned AE’s, AM’s & RSDs to identify, cultivate and pursue opportunities to drive further customer Computing and Print category penetration via telephone and in-person as needed.
Contribute to the development of solutions and proposals for both programmatic and transactional opportunities.
Penetrate accounts with multiple locations with local buying decisions.
Assist in growth of new customers.
Support the Sales Team as needed to prepare for and follow up after sales calls/sales activities.
Support bid initiatives including entering, submission, order tracking and follow-up with the different internal departments.
Provide pricing & follow-up to external sales field and customer.