Senior Customer Experience Specialist
About The Position
This role is for a Senior Customer Experience Specialist at Gemini, a custom signage manufacturing company. The position focuses on managing complex projects, building customer relationships, and collaborating across departments to bring custom signage projects to life from concept to completion. It is not a call-center role and offers opportunities for decision-making, problem-solving, and career development. Prior signage experience is not required, as the company provides training. The role emphasizes communication skills, a desire to learn, and a passion for customer success.
Requirements
- Strong problem-solving and critical-thinking skills
- Ability to balance competing priorities while maintaining attention to detail
- Confidence navigating customer conversations and resolving challenges
- Excellent communication and relationship-building skills
- Strong attention to detail and technical aptitude
- A continuous learning mindset
- A team-first attitude and commitment to continuous improvement
- Associate or bachelor’s degree in economics, marketing, business, or a related field with 2 – 4 years of sales experience.
- An equivalent combination of education or experience that provides the knowledge, skills, and abilities necessary to perform the duties of the role may also be considered.
Responsibilities
- Serve as the primary point of contact for customer accounts and custom signage projects
- Guide customers through projects from initial concept to final delivery
- Build strong relationships that create long-term customer loyalty
- Partner with sales, production, design, and support teams to ensure project success
- Solve challenges with urgency, professionalism, and creativity
- Become a subject matter expert on products, processes, and customer solutions
- Identify opportunities to improve processes and enhance the customer experience
Benefits
- Low-cost Health Insurance Premiums, 2 plans to select from
- 4% retirement match plus profit sharing
- Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
- Dental, Vision, Disability and Life Insurance
- Use of Company Owned Resort in Hayward, WI
- Tuition Reimbursement Program
- Dedicated time to learn our products, processes, and industry
- Career growth and advancement opportunities
- A collaborative, people-first culture
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
