Sr. Customer Experience Partner

Maersk•Charlotte, NC

About The Position

Maersk is seeking a results-driven, customer-focused Senior Customer Experience Partner for its Customer Experience team. The role manages a portfolio of Integrated Ocean and Supply Chain Management accounts in the Automotive and Industrial vertical, serving as the primary customer contact and supporting successful shipment lifecycle execution. The partner works with internal stakeholders to address operational issues, monitor performance, and identify ways to improve service delivery and customer satisfaction. The role offers exposure to global customers and integrated Ocean and supply chain solutions, with opportunities to contribute to process improvements, customer success, and operational excellence. It is based in Charlotte, North Carolina, and is full-time, with compensation of $60,000–$70,000. Maersk describes its culture as collaborative and inclusive, with a focus on continuous learning and professional development.

Requirements

Bachelor’s degree or equivalent professional experience.
2 to 5 years of functional experience in transportation, logistics, or supply chain operations.
3 to 5 years of Ocean logistics industry experience, ideally in shipping operations or customer service.
Experience with Supply Chain Management (SCM) and Less than Container Load (LCL) operations.
Strong proficiency in Microsoft Office applications, particularly Excel, and experience with data analytics and reporting.
Ability to work independently, manage competing priorities, and perform effectively in a fast-paced environment.
Excellent problem-solving, communication, stakeholder management, and conflict resolution skills.
Strong understanding of key performance indicators and experience driving results against defined targets.
Analytical mindset with sound business judgment, operational focus, and financial awareness.
Commitment to exceptional customer service and collaboration across teams.
Authorization to work for any employer in the United States.

Nice To Haves

Experience in Ocean logistics shipping operations or customer service is described as ideal.
Equivalent professional experience may be considered in place of a bachelor’s degree.

Responsibilities

Manage a portfolio of Integrated Ocean and Supply Chain Management accounts within the Automotive and Industrial vertical.
Serve as the primary point of contact for customers throughout the shipment lifecycle.
Coordinate with internal teams to resolve operational issues and meet customer satisfaction targets.
Monitor service levels, transit milestones, and performance metrics to support efficient cargo movement.
Identify and prevent service failures, and implement corrective actions and process improvements.
Prepare customized reporting and data insights for customer cargo performance scorecards.
Analyze trends, identify root causes of performance gaps, and collaborate with stakeholders on sustainable solutions.
Maintain high standards of vendor performance to support timely and reliable cargo delivery.
Support the development and onboarding of junior team members through training and knowledge sharing.
Identify opportunities to introduce Maersk products and services that support customers’ supply chain needs.
Expand knowledge of Maersk solutions and apply best practices to enhance customer outcomes.