Sr. Customer Experience Partner
About The Position
Maersk is seeking a results-driven, customer-focused Senior Customer Experience Partner to join its Customer Experience team. The role manages a portfolio of Integrated Ocean and Supply Chain Management accounts in the Automotive and Industrial vertical, serving as customers’ primary contact and supporting successful shipment lifecycles. The partner collaborates with internal stakeholders, analyzes operational performance, and identifies ways to improve service delivery and customer satisfaction. The position offers exposure to global customers and integrated Ocean and Supply Chain Management solutions, with the opportunity to contribute to process improvements, customer success, and operational excellence. The role also supports junior team members through training and knowledge sharing, and identifies opportunities to introduce Maersk products and services that address customers’ supply-chain needs. The position is located in Charlotte, North Carolina, and is full-time. Compensation is $60,000–$70,000. Candidates must be authorized to work for any employer in the United States.
Requirements
- Bachelor’s degree or equivalent professional experience.
- 2 to 5 years of functional experience in transportation, logistics, or supply-chain operations.
- 3 to 5 years of Ocean logistics industry experience, ideally in shipping operations or customer service.
- Experience with Supply Chain Management (SCM) and Less than Container Load (LCL) operations.
- Strong proficiency in Microsoft Office, particularly Excel, and experience with data analytics and reporting.
- Ability to work independently, manage competing priorities, and perform in a fast-paced environment.
- Strong problem-solving, communication, stakeholder-management, and conflict-resolution skills.
- Understanding of key performance indicators and experience driving results against defined targets.
- Analytical mindset, sound business judgment, operational focus, and financial awareness.
- Commitment to exceptional customer service and collaboration across teams.
- Authorization to work for any employer in the United States.
Nice To Haves
- Experience in Ocean logistics, ideally within shipping operations or customer service.
Responsibilities
- Manage a portfolio of Integrated Ocean and Supply Chain Management accounts within the Automotive and Industrial vertical.
- Serve as the primary point of contact for customers throughout the shipment lifecycle.
- Coordinate with internal teams to resolve operational issues and meet customer satisfaction targets.
- Monitor service levels, transit milestones, and performance metrics to support efficient cargo movement.
- Identify and prevent service failures, and implement corrective actions and process improvements.
- Provide customized reporting and data insights for customer cargo performance scorecards.
- Analyze trends and root causes of performance gaps, and collaborate with stakeholders on sustainable solutions.
- Maintain high vendor performance standards to support timely and reliable cargo delivery.
- Support the development and onboarding of junior team members through training and knowledge sharing.
- Identify opportunities to introduce Maersk products and services that support customers’ supply-chain needs.
- Expand knowledge of Maersk solutions and apply best practices to improve customer outcomes.
Benefits
- Opportunity to work with global customers in the Automotive and Industrial sector.
- Exposure to integrated Ocean and Supply Chain Management solutions within a world-leading logistics company.
- Collaborative, inclusive culture focused on continuous learning and professional development.
- Opportunity to contribute to process improvements, customer success, and operational excellence on a global scale.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
