Senior Customer Engineer, Digital Native - Vancouver BC

Cloudflare•East Portal Distributed Camping Area, CO

13d

About The Position

The Customer Engineer is a quota-carrying technical advisor in Cloudflare’s go-to-market organization and reports to a Customer Engineering Leader. The role guides enterprise customers through the full customer journey, from pre-sales technical validation and solution architecture through onboarding oversight, adoption, renewal, and expansion. The Customer Engineer partners with Account Executives and customer teams to connect technical strategy with business value, while using AI-augmented workflows to reduce administrative work and focus on architecture and measurable customer outcomes. The position is based in Vancouver, BC and requires 20–50% travel for customer meetings, conferences, industry events, and in-person team meetings. The role includes leading technical discovery and evaluations; mapping customer infrastructure to Cloudflare architectures; advising on deployment, migration, and configuration; monitoring customer health and resolving risks; and identifying revenue growth opportunities. It also involves leading technical business reviews, acting as a trusted advisor to customer stakeholders, automating routine workflows with AI tools, and developing technical enablement resources for customers and internal teams. The role provides oversight of implementation and onboarding, but does not execute implementation directly.

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; required years vary by level.
Ability to whiteboard, design, and clearly articulate complex enterprise network and security architectures.
Excellent communication skills, including translating technical concepts into business outcomes for engineers and C-level executives.
Proven experience in a quota-carrying or revenue-aligned environment and understanding of SaaS metrics, business value, and enterprise sales cycles.
Exceptional presentation and stakeholder-management skills.
Demonstrated depth in at least four technical areas: Internet fundamentals; Internet security; Internet performance; AI proficiency; coding or scripting; or developer platform fluency.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Able to travel up to 20–50% within the assigned territory and have reliable personal or local public transportation for required travel.

Nice To Haves

Track record of creating and delivering technical enablement, such as workshops, code samples, documentation, or developer onboarding.
Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Experience or background in hyperscalers, digital-native companies, distributed systems environments, or startups.

Responsibilities

Partner with Account Executives to conduct technical discovery, capture business requirements, map customer infrastructure, and recommend appropriate Cloudflare architectures and solutions.
Define scope, success criteria, and evaluation plans for Proofs of Concept and Technical Validations.
Deliver tailored technical presentations, architecture diagrams, and demonstrations; address technical objections, compliance questions, and architectural requirements.
Ensure proposals include a suitable deployment strategy involving the customer, a partner, or Cloudflare Professional Services.
Oversee technical onboarding and implementation as the primary executive and engineering contact, without executing the implementation directly.
Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
Partner with Account Executives on discovery, demonstrations, onboarding, technical health, risk, and expansion strategy.
Monitor customer health scores and telemetry, support time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Carry variable quota tied to new business acquisition and/or account growth; drive platform adoption, revenue retention, cross-sell, and upsell opportunities.
Lead technical Quarterly Business Reviews and communicate return on investment to C-level executives.
Maintain trusted relationships throughout onboarding, maturity, renewal, and expansion; advise on architecture, AI control layers, security posture, and deployment confidence.
Identify deployment risks and integration bottlenecks early and recommend remediation strategies.
Use AI agents, LLMs, and internal platforms to automate routine tasks such as RFP and security questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation.
Partner with the Enablement Team to develop and govern technical resources, including SOPs, architectural best practices, and technical guides; educate internal teams and customers.