Senior Customer Engineer, Digital Native - Vancouver BC

Cloudflare•San Francisco, CA

12d•Onsite

About The Position

Cloudflare is hiring a Senior Customer Engineer to serve as a trusted technical advisor and primary architect of enterprise customers’ technical journeys. Reporting to a Customer Engineering Leader within the go-to-market organization, this quota-carrying technologist partners with Account Executives and guides customers from pre-sales technical validation through onboarding, deployment planning, adoption, renewal, and expansion. The role translates customer requirements and business goals into Cloudflare architectures and measurable outcomes across areas such as DNS, CDN, Zero Trust, network security, and Workers. The Customer Engineer leads discovery, technical evaluations, demonstrations, and architectural planning, and oversees onboarding and implementation without executing the implementation directly. The role maintains ongoing technical and executive relationships, supports customer health and value realization, and identifies adoption, retention, and expansion opportunities. It also uses AI tools and workflow automation to reduce routine work and contributes to technical enablement materials and education for customers and internal teams. The position is based in Vancouver, BC, and requires travel of up to 20–50% for customer meetings, conferences, industry events, and in-person team meetings within the assigned territory. Travel expenses are reimbursable under the company’s Travel & Expense Policy.

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; experience requirements vary by leveling.
Ability to whiteboard, design, and clearly explain complex enterprise network and security architectures.
Strong consultative and advisory skills, including the ability to translate technical concepts into business outcomes for engineers and C-level executives.
Experience in a quota-carrying or revenue-aligned environment and a strong understanding of SaaS metrics, business value, and enterprise sales cycles.
Exceptional presentation and stakeholder-management skills.
Demonstrated depth in at least four of the following technical areas: Internet fundamentals; security; Internet performance; AI proficiency; coding and scripting; or developer platform fluency.
Internet fundamentals may include OSI layers 1–7, BGP, GRE, TCP/UDP, authoritative and recursive DNS, HTTP(S), and SSL/TLS.
Security knowledge may include WAF, Bot Management, firewalls, rate limiting, (M)TLS, Zero Trust, and SASE concepts.
Performance knowledge may include speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
AI proficiency may include prompt engineering, AI-assisted scripting and log analysis, LLM use, and workflow automation.
Coding or scripting proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages for custom integration scripts, API connectors, and edge-computing functions.
Developer platform experience may include RESTful or GraphQL APIs, SDKs, webhooks, developer tooling, cloud-native environments, infrastructure as code, CI/CD pipelines, and observability.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Reliable personal or local public transportation to complete required travel.

Nice To Haves

Track record of creating and delivering technical enablement, such as workshops, code samples, documentation, or developer onboarding, to accelerate customer adoption of complex platforms.
Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Background at hyperscalers, digital natives, in distributed systems environments, or at startups.

Responsibilities

Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to suitable Cloudflare architectures and solutions.
Define the scope, success criteria, and evaluation plans for Proofs of Concept and technical validations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing customer performance, security, and reliability needs.
Address technical objections, security compliance questions, and complex architectural requirements during sales cycles.
Ensure proposals include an appropriate solution deployment strategy involving the customer, a partner, or Cloudflare Professional Services.
Oversee technical onboarding and implementation as the primary executive and engineering contact, without executing implementation directly.
Design migration and onboarding blueprints, and advise customer engineering teams on configuration best practices.
Partner with Account Executives on discovery, demonstrations, onboarding, technical health, risk, and expansion strategy.
Monitor customer health scores and telemetry, support rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Carry a variable quota tied to new business acquisition and/or ongoing account growth.
Drive platform adoption and revenue retention, and identify cross-sell and up-sell opportunities based on product usage.
Lead technical Quarterly Business Reviews and communicate return on investment to C-level executives.
Maintain trusted customer relationships throughout onboarding, maturity, renewal, and expansion, advising on architecture, AI control layers, security posture, and deployment confidence.
Identify deployment risks and integration bottlenecks early and provide remediation strategies.
Use AI agents, LLMs, and internal platforms to automate routine work such as RFP and security questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation.
Work with the Enablement Team to create and govern technical resources, including SOPs, architectural best practices, and technical guides, and educate internal teams and customers.