Senior Customer Development Executive - Public Sector

Iron Mountain•Pennsylvania - Remote, PA

6d•Hybrid

About The Position

Iron Mountain is seeking a proactive Customer Success Manager (CSM) to join our National and Vertical Sales team. In this role, you’ll have the opportunity to serve as a key partner to our public sector and enterprise clients, fostering strong relationships that maximize customer satisfaction and account retention. Here, your consultative approach will help uncover growth opportunities within existing accounts while ensuring our clients receive world-class service across all our solution lines. You will play a vital role in connecting client objectives with our information management capabilities to deliver lasting value.

Requirements

4-year college degree in business or a related field.
Strong knowledge of Records Management, Digitization, and Asset Lifecycle Management solutions.
Proven ability in account management, contract negotiation, and public sector client engagement (Federal).
Demonstrated expertise in navigating RFPs, managing SLAs, and resolving complex client escalations.
Willingness to travel up to 10% as needed (Metro DC area).

Responsibilities

Cultivate trusted partnerships with key customer decision-makers, conducting regular Strategic Business Reviews to align customer goals with Iron Mountain solutions.
Assess customer needs to uncover growth opportunities within assigned accounts, positioning tailored records management and digital solutions.
Partner with Account Executives on contract renewals and RFP responses, negotiating pricing structures and SLAs to protect and retain key accounts.
Collaborate across internal teams using Salesforce to generate accurate quotes, Price Approval Models, and Statements of Work.
Investigate service and billing issues promptly, working with field operations and customer care teams to deliver swift resolutions for at-risk accounts.