Senior Customer Account Specialist

Nestle Operational Services Worldwide SA•Rogers, AR

About The Position

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship. Nestlé USA’s Coffee & Beverage Division is home to a dynamic portfolio of iconic brands including Starbucks, Coffee-Mate, Nescafé, Nesquik, Natural Bliss, and Seattle’s Best Coffee. We are committed to delivering growth by elevating everyday moments for consumers while strengthening partnerships with our customers. Our organization thrives on collaboration, agility, and innovation to win in a fast-paced and evolving marketplace. The Senior Customer Account Specialist supports customer and category growth across assigned accounts, channels, and product categories. This role partners with account management, sales finance, commercial development, retail, shopper marketing, supply chain, and insights teams to execute sales fundamentals, develop category-building plans, analyze performance, and deliver annual sales and commercial spend objectives.

Requirements

University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience preferred
At least 1 year of account management, customer-facing, or comparable commercial experience preferred
Proficiency in Excel and PowerPoint
Strong presentation skills
Experience in leading/owning projects on previous teams
Successfully delivered on KPI objectives in previous roles
Good working knowledge of channel of trade customer base in Grocery, Mass and New Business
Demonstrates a thorough understanding of the sales fundamentals
Strong communication skills, both oral and written, strong judgement in decision making, good problem solving skills, thinks strategically, and a customer service orientation
Takes the initiative to execute with minimal supervision
Challenges current processes, generating innovative suggestions that improve performance even beyond own role
Takes immediate action to resolve issues or potential issues, ensuring stakeholders are properly communicated to about the potential impact
Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of productivity
Proactively identifies opportunities beyond what is expected in own role

Responsibilities

Drive category growth and achieve annual sales and commercial spend targets.
Develop category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations.
Where appropriate, support in Business Planning tools through proper distribution tracking, promotion administration, forecasting, and deduction management.
Identify insights and specific opportunities based on analysis of category reports generated by the Data and Reporting Team and provide recommendations
Partner with CMI to transform shopper insights into action
Partner with the Data and Reporting team to transform 4Ps analytics and insights into action.
Effectively manage commercial spend to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up
Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis
Responsible for timely and effective communication of customer/category and forecast information
For customer presentations, develop/customize category plan based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans.
Participate in the development of Customer Category Business Plan(s) with customer(s) and work with customer personnel to drive the execution of the customer category plan.
Improve selling capabilities and adding customer value through improved analytics and insights, and continuous improvement
Ensure timely and professional participation in career development programs
Drive one's own development through the adoption of capability tools
Develop critical behaviors through robust PDP process
Act as Peer Coach and provide training to analysts
Actively ensure effective communication with Commercial Development, Retail Marketing and Supply Chain partners