CUSTOMER ACCOUNT SPECIALIST

United State Cold Storage Inc / USCS•Warsaw, NC

3d•Onsite

About The Position

The Customer Account Specialist will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.

Requirements

Good arithmetic, reading, and typing skills
Sit and/or stand for extended periods of time
Be able to see, speak and hear
Ability to work overtime as needed
May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
Understand and follow verbal instruction, written instruction and company policies.
A starter that can work independently and coordinate with others
Follow safety procedures at all times.
Ability to manage stress and productivity guidelines

Nice To Haves

High School Degree preferred
1 to 3 years preferred.
Excellent communication skills, written and oral.
PC, leadership and planning skills helpful.
Experience in AS400, SAP, Word, Excel and PowerPoint preferred.
Experience with warehouse paperwork preferred.

Responsibilities

Processing cross docks
Holding product and dealing with customer rush shipments
Verifying inventory and notifying customers of potential shortages
Reviewing receipts/outbounds and charges that apply
Process hold/release of inventory
Answering phone
Researching OS&Ds and creating reports
Posting inbound and outbound orders
Inputting orders on time to be shipped on pools
Cut logs and adjustments
Researching customer requests
Reporting on turn times
Ensuring electronic transactions are not failing
Import and export responsibilities
Promptly perform Trace requests
Cross training for shipping office for Saturday rotation
Maintain a professional manner in appearance and communications.
Participate in staff and/or customer meetings if required.
Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
Identify and record any issues relating to product, processes and/or quality.
Initiate, recommend, or provide solutions through appropriate channels.
Verify the implementation of solutions.
Follow posted security procedures at all times while in the building.
Participate in Safety and Educational Training.