Senior CRM Project Manager

MAP • Austin, TX

7h

About The Position

Step into the forefront of marketing brilliance as our next Senior Project Manager, where your delivery expertise and structured approach will shape the execution of global brand experiences. In this role, you’ll unlock the power of cutting-edge CRM systems and high-impact campaigns, managing the end-to-end delivery for some of the world’s most recognizable global brands. If you thrive on managing complex, large-scale projects, have a passion for data-driven customer journeys, and possess a deep understanding of premium brand ecosystems, your execution-focused mindset is the missing ingredient in our recipe for success.

You will be the key delivery partner for major global clients, guiding the execution of sophisticated CRM initiatives that optimize customer engagement, loyalty, and lifetime value. In this role, you must be a master of project governance, possess a deep understanding of CRM best practices, and excel at managing day-to-day communication with stakeholders on a global scale. You will focus on keeping projects on track, on budget, and delivered to the highest standards.

Requirements

• 5+ years of experience in Project Management within CRM, digital marketing, or a related agency environment.
• Proven experience working with large global brands (experience in the luxury and/or automotive sectors is highly advantageous).
• Strong experience managing stakeholders across complex, global departments.
• Deep knowledge of what working with data, technical projects, and enterprise marketing automation platforms entails.
• Hands-on experience with the execution and implementation of projects within CRM, web, and/or marketing automation.
• Strong familiarity with enterprise platforms, ideally Salesforce Marketing Cloud or Adobe Marketing Cloud.
• The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently.
• Exceptional communication and presentation skills in English.

Nice To Haves

• Experience in the luxury and/or automotive sectors is highly advantageous.

Responsibilities

• Leading the delivery and implementation of customer relationship management (CRM) and loyalty initiatives for major global brands.
• Focusing on executing sophisticated, personalized client communication campaigns from inception to deployment.
• Managing global client relationships from a delivery perspective, acting as a trusted operational partner to ensure project success.
• Developing detailed project scopes, complex timelines, and budgets, ensuring all deliverables are met efficiently and profitably.
• Producing high-quality project status reports and presentations for client meetings.

Benefits

• WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed