Senior CRM Account Executive - Enterprise Technology

ServiceNow•Santa Clara, CA

2d•$139,400 - $205,000•Hybrid

About The Position

The Sr Account Executive will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. The Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Requirements

Current location in the Bay Area, California strongly preferred. California required.
Consistently meets or exceeds annual quotas while selling transferable solutions
7+ years success in selling transferable [CSM/FSM/CRM] platform software
5+ years experience as a quota carrying AE, Sales Specialist or equivalent
3+ years success in full cycle ownership within Enterprise segment (5K+EE)
Understanding of business sales processes
Travel required: 30-50%
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Responsibilities

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment