Senior Critical Facilities Manager (M3)

Oracle•Saline, MI

7d•$126,200 - $264,100•Onsite

About The Position

The Senior Critical Facilities Manager leads an onsite team of IC3-level site-support professionals and ensures consistent support services across Oracle’s data center campus in alignment with Oracle standards. The role partners with Facilities Operations leadership, service teams, logistics, compliance, and site leadership to improve execution quality, process discipline, and the ability of the site-support model to scale. It does not directly manage plant operations, but supports safe, efficient, and well-governed execution in a 24/7 mission-critical environment. The position is onsite in Saline, Michigan, and requires U.S. citizenship. Relocation assistance may be available under Oracle’s relocation policies. The manager oversees administrative coordination, workflow support, records and document control, scheduling, work-order support, vendor coordination, meeting logistics, and internal site requests. The role ensures records and support systems remain accurate, current, and audit-ready; allocates work and maintains coverage; supports planning and outage forums; and provides leadership with visibility into workload, staffing, process health, service issues, and improvement opportunities. The role also develops staff, reinforces Oracle standards, identifies process improvements, and helps scale support as campus needs grow. The ideal candidate has experience in site administration, facilities coordination, office operations, or operational support, including leadership of coordinators or administrative staff. A bachelor’s degree in a relevant field is preferred, though equivalent experience is valued. Experience in operationally intensive environments and familiarity with CMMS, ServiceNow, document control, maintenance workflows, and business systems are beneficial. This is an onsite role in a mission-critical data center environment. Regular attendance, responsiveness, and process discipline are essential. Duties involve frequent walking, standing, sitting, and moving through office and operational areas, occasional stair climbing, and light physical administrative tasks. Schedule flexibility may be needed to support site priorities, operational events, and business needs. Duties must be performed safely, with or without reasonable accommodation. Oracle describes the role as an opportunity to contribute to OCI data center operations, work alongside engineering, automation, and compliance professionals, support operational excellence, and pursue internal mobility and role-based technical training. The U.S. hiring range is $126,200–$264,100 per annum; the position may also be eligible for bonus, equity, and compensation deferral.

Requirements

U.S. citizenship.
5–8+ years of experience in site administration, facilities coordination, office operations, operations support, workplace services, or related business-support roles in operational environments.
3–5+ years of experience leading coordinators, administrators, or site-support staff.
Strong people leadership and ability to coach, organize, and develop support staff.
Strong organizational skills and attention to detail and process accuracy.
Strong communication and coordination skills across operational, administrative, and leadership stakeholders.
Ability to prioritize competing requests and maintain structure in a fast-paced environment.
Strong process discipline and commitment to accurate, audit-ready records.
Service-oriented mindset, professionalism, follow-through, and responsiveness.
Ability to improve workflows and reinforce execution standards across a growing support function.
Able to perform duties safely, with or without reasonable accommodation.

Nice To Haves

Experience supporting facilities, industrial, logistics, healthcare, construction, manufacturing, data center, or other mission-critical or operationally intensive environments.
Bachelor’s degree in Business, Operations, Facilities, Administration, or a related field; equivalent experience is also valued.
Experience with CMMS, ServiceNow, document control systems, maintenance workflow tools, or related operations-support platforms.
Familiarity with facilities operations, maintenance coordination, vendor support, scheduling support, or site administration practices.
Experience maintaining audit-ready records and administrative controls in regulated or high-accountability environments.
Experience supporting planning forums, work coordination, outage support, maintenance reviews, or site business operations.
Advanced Microsoft Office or similar business systems proficiency.
Exposure to data center or other 24/7 critical operations environments.

Responsibilities

Lead the onsite site-support team responsible for administrative coordination, workflow support, records management, document control, and operational support processes for the data center campus.
Provide direct leadership, coaching, performance management, and development for IC3-level site-support staff.
Set expectations for service quality, responsiveness, documentation accuracy, process discipline, and execution.
Oversee scheduling coordination, maintenance communications, document tracking, work-order support, vendor coordination, meeting logistics, and internal site requests.
Maintain accurate, current, audit-ready site records, logs, trackers, documentation repositories, and operational support files.
Allocate work and maintain effective support coverage for administrative and operational priorities, meetings, recurring workflows, and site events.
Partner with Facilities Operations Managers, service teams, logistics, compliance, and site leadership on scheduling alignment, operational readiness, and communication.
Support planning meetings, outage coordination forums, maintenance reviews, and other operating rhythms by preparing materials, tracking actions, and following up on deliverables.
Oversee vendor and visitor support processes for non-technical service providers, internal stakeholders, and administrative site interactions.
Identify process gaps, documentation issues, workflow inefficiencies, and recurring support challenges, and drive continuous improvement.
Ensure disciplined use of CMMS, ServiceNow, document management platforms, and related business systems.
Support onboarding, training, and skill development while reinforcing Oracle standards for professionalism, accountability, and customer service.
Provide site leadership with visibility into support workload, process health, staffing needs, service issues, and improvement opportunities.
Help scale the site-support function as campus size, operational activity, and stakeholder needs increase.