Senior Crisis Management Specialist

Huntington National Bank • Charlotte, NC

6d • Onsite

About The Position

This position is an onsite position and is available to be filled at any Huntington Corporate office location: Charlotte, NC Birmingham, AL Atlanta, GA Houston, Tx Dallas, TX Other corporate offices are available. The Senior Crisis Management Specialist is a subject matter expert for incident and crisis events that can or have impacted Huntington’s customers, colleagues, buildings, or business processes. The Crisis Management Specialist - Senior maintains and improves the Corporate Crisis Management program; leads response teams to mitigate impacts and recover impacted units; monitors, assesses, and provides the recommended incident response next steps; creates and distributes executive-level incident summaries and updates; plans and conducts CCM response team training and exercises. The Crisis Management Specialist - Senior will have experience with regulatory requirements, federal guidance, and industry best practices and analyzes incident data to determine metrics, trends, and the associated risk to the bank.

Requirements

• High School Diploma, GED, or 4+ additional years of equivalent experience.
• 5+ Years of Crisis Management or Incident Management experience.
• 5+ Years of building and running detailed training scenarios and exercises.

Nice To Haves

• Experience working with crisis communication applications.
• Industry certification in incident management, crisis management, crisis communications or business continuity. (CBCP, ITIL, etc)
• In depth knowledge of regulatory and federal guidelines pertaining to crisis management: FFIEC’s IT Exam Handbook – BCP; FEMA’s Incident Command System; Department of Homeland Security’s Homeland Security Exercise and Evaluation Program’s (HSEEP)
• Demonstrates leadership, develops internal and external partnerships, and acts as a liaison for the CCM program.
• Demonstrates proficiencies with Microsoft Office products (Office 365, excel, word)
• Ability to work an on-call schedule that can require non-standard business hours.
• Effectively manages stress in a constantly changing environment.
• Demonstrates excellent judgment and the ability to make quick decisions and think outside the box when working with complex situations.
• Demonstrates a high level of work and task flexibility.
• Proven ability to multitask and prioritize in an often-fast paced environment.
• Demonstrates excellent written and oral communication skills.

Responsibilities

• Perform CCM On-call Colleague Duties: Monitors, evaluates, and responds, when appropriate, to threats such as technology, operational, severe weather, infectious disease/pandemic outbreaks, and security incidents.
• Manage the Crisis Communication Applications: Maintain contacts, groups, rules, notification/incident templates, and assets within the Crisis Communication applications.
• Maintain CCM Response Plans: Update response plan membership, tasks, and associated documents. Distribute finalized plans to plan members.
• Conduct CCM Training and Exercises: Schedule, plan, and conduct the required response team training and exercises.
• Professional Development: Continue education, training, and development efforts through vendor training, seminars, online training, and industry publications to maintain existing skills and learn new skills.
• Other duties as assigned Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED