CRISIS SPECIALIST
About The Position
Join Buckelew Programs and play a pivotal role in making a meaningful impact on the lives of individuals facing mental health and substance use challenges in the North Bay. We are hiring a new Crisis Specialist I to join our Suicide Prevention team. In this role, you will be trained to answer calls to a free, confidential hotline for individuals experiencing suicidal thoughts or emotional distress. As part of the national 988 Lifeline network, our Crisis Specialists support thousands of callers every year. This is a full-time position working Sunday - Wednesday, 7 am - 3 pm, 32 hours per week and includes great benefits. This position offers the opportunity to work partially from home after initial training.
Requirements
- High school diploma or equivalent required
- Ability to work independently, including overnight and night shifts
- Willingness and ability to participate in ongoing training
- Exceptional interpersonal skills with the ability to establish a warm, supportive counseling rapport
- Strong problem-solving skills with demonstrated sound judgment and decision-making ability
- Emotional maturity, dependability, and professionalism
- Proven ability to handle confidential information with discretion and integrity
- Adaptability in managing competing demands while maintaining a high level of client/customer service
- Proficiency with computers, including databases and Microsoft Outlook
- Keyboarding speed of 35 WPM or greater with a high degree of accuracy
- Strong attention to detail, reliability, and organizational skills
- Ability to manage a flexible work schedule and consistently commit to agreed-upon hours
Nice To Haves
- Associate’s degree in Social Services preferred
- Experience in telephone counseling, crisis intervention, or suicide prevention environments preferred
- Bilingual English/Spanish verbal skills highly desirable
Responsibilities
- Required to greet every help seeker with respect, empathy, warm connection and cultural sensitivity in accordance with training and established practices.
- Completes safety assessment, safety planning, de-escalation, and follow-up with every help seeker.
- Responsible for maintaining accurate and thorough call records and documentation in accordance with current procedures.
- Compliance with program KPI’s answering 90% of calls within 20 seconds or less
- Attend staff meetings, in-service meetings and trainings as scheduled.
- Complete ongoing training assignments as required.
- Maintain updated knowledge of, and implement, program protocol changes.
- Responsible for keeping accurate Paycom time records of all shifts worked.
- Review email, announcements during each shift worked and resource books, manuals and directories as needed.
- Access to high-speed internet with an active Ethernet connection, and quiet/confidential workspace in alignment with all HIPAA requirements
- Assist in the training and mentoring of new Crisis Specialists on shift.
Benefits
- Medical, dental, vision and life and long-term disability insurance
- Employee Assistance Program
- flexible spending accounts for health, dependent and transit costs
- retirement savings plan with company match
- eligibility for loan forgiveness
- continuing education credits available through our learning management system
- paid meal breaks
- generous paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
