Senior Credit & Collection Analyst

Samsung•Plano, TX

About The Position

Responsible for managing all financial activities for National and Major Retail customer AR accounts and establishing best practices to ensure full collection of receivables. Dispute resolutions, contract review, focus on customer satisfaction through process improvements and effective relationships with our business partners. Will be responsible for financial account management of account portfolio and ensure overdue metrics are maintained.

Requirements

Bachelor’s degree in Accounting, Finance, Business, Information Systems, or related work experience
4-6 years of work experiences in the related fields
Experience with SAP or similar ERP system preferred
Solid analytical and problem-solving skills
Ability to identify discrepancies and inconsistencies
Strong attention to details is of paramount importance in this role
Diplomacy and ability to deal with difficult situations
Excellent Oral & Written Communication Skills
Solid Microsoft Office skills (Word & Excel)
V-lookup and Pivot tables (Macros a+)
AI tool implementation and usage skills in the job function preferred
Attitude towards work and timeliness in completing daily tasks
Sense of urgency to get it done required
Relationship Management
Ability to multi-task in fast paced environment

Responsibilities

Manage current ATB (Aged Trial Balance), all transactions for assigned accounts
Analyze accounts, attention to quality and accuracies is of paramount importance in this role for dispute resolution
Conduct reconciliations; identify and investigate problems within the process and system provide suggestions for solutions to resolve the issues
Ensure credits are issued for valid customer chargebacks on time
Reconcile and resolve credit balances and request refunds if necessary
Advise sales teams of outstanding chargeback and past due invoice issues. Enlist support for resolution of disputes
Partner with Logistics to resolve shortage deductions/POD issues for chargeback and past due invoice
Partner with sales teams on problem issues to ensure timely resolution of outstanding AR issues
System updates - including but not limited to proper coding for clearing and matching of chargeback’s and credits in SAP
Process all clearings prior to monthly closing
Effectively manage client relationships and facilitate consistent customer meetings via web-ex
Prepare and communicates various weekly, monthly and quarterly financial reports to management.
Various Ad Hoc Reporting & Analysis