Credit & Collection Specialist

Exemplis • Cypress, CA

3d • Hybrid

About The Position

This role is responsible for full cycle Accounts Receivable, credit risk assessment, proactive debt management, assigning and managing credit lines within designated LOA and collection correspondence. The specialist will provide excellent customer service regarding collection issues, process customer refunds, process and review account adjustments, and resolve client discrepancies and short payments. Key duties include monitoring and maintaining assigned accounts, handling customer calls, processing account adjustments, writing off small balances, performing customer reconciliations, and reviewing/processing credit and debit memos. This is a hybrid role requiring onsite work three days per week (Tuesday, Wednesday, and Thursday).

Requirements

• Commercial collections (1+ yrs experience)
• Customer service and excellent phone etiquette
• 6-12 mos. commercial accounts receivable
• Proficient written and verbal communication skills
• Clear understanding of the business cycle from order process to collection process

Nice To Haves

• Manufacturing business to business environment experience
• Microsoft Office (Excel, Outlook, Word) experience
• Microsoft AX Dynamics experience
• Observant, accurate and able to thrive in a fast-paced environment

Responsibilities

• Customer Maintenance: Update and maintain all new & existing accounts to ensure the database contains accurate and current information.
• Credit Applications: Process credit applications for new & existing dealers, ensuring all required documents are received and valid.
• Assigning Credit Lines: Analyze qualifying factors and Dun & Bradstreet reporting to determine appropriate credit lines. Perform credit limit reviews every 12 months.
• Credit Hold Review and Action: Review and take actions on held orders based on qualifying factors.
• Decision Making: Use critical thinking and potentially limited information to make quick, credit-related decisions.
• Resale Certificate Collection, Verification & Maintenance: Keep resale certificates current and verified for validity.
• Credit Letters: Draft and mail/email credit letters awarding new & existing customers with new or updated lines of credit.
• Liaise: Effectively communicate with high-profile customers, execute collection activities, and deliver results within expectations. Collaborate with internal business functions such as order management, sales, logistics, and customer experience.
• Research & Resolution: Thoroughly research and communicate on chargebacks and/or collection issues arising from price discrepancies, un-earned discounts, etc., including obtaining proof of deliveries and communicating with customer service and outside sales representatives.
• Risk Assessment: Monitor risk for all designated accounts using D&B software, forecasting and/or preventing bad debt. Present findings to supervisor and/or manager.
• Document Distribution: Maintain accurate distribution of invoices and acknowledgments.
• Cash Application: Assist with the application of all daily incoming cash receipts on an as-needed basis.
• Cash Reconciliation: Reconcile monthly AR cash receipts with system and bank records to ensure accuracy and legitimacy of the AR aging.
• Incoming Credit Inquiries: Answer incoming credit inquiries for designated accounts and fulfill bi-weekly BPCA reporting requirements.
• Credit & Debit Memos: Research, confirm accuracy, and process memos associated with revenue and/or product credit.
• Payment Processing: Process checks-by-phone, credit cards, wire transfers, ETFs, and apply all forms of payment to the general ledger.
• As-needed projects related to credit, collections, and/or securing revenue.

Benefits

• Competitive Salary
• Hybrid Work Schedule
• Health Insurance (medical, dental, vision, etc.)
• 401(k) with company match (100% up to 3% and then 50% of the next 2% deferred)
• Paid time off (accrues day 1)
• 10 company observed holidays
• Employee Discounts
• Hit our Numbers Lunch (when monthly milestones are met)
• Tuition Scholarships (10%-20% off tuition at UMASS Global for employee and/or family)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed