Senior Creator Growth Manager

Kit

11d•$126,000 - $126,000•Remote

About The Position

Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. We’re deepening our commitment to strategic, high-touch customer success management for our creators. We’re looking for a Senior Creator Growth Manager to act as a trusted advisor to our highest-impact accounts—helping them grow their businesses by optimizing their email strategy and fully leveraging Kit, while positively impacting retention, and expansion for the business. We think about creator experience the way a great host thinks about a guest — not just solving problems when they come up, but anticipating what someone needs before they ask, and delivering an exceptional, personalized experience. This is a full-time IC role for someone who builds real relationships with creators, spots growth opportunities before they're obvious, and turns customer goals into strategy — all while working independently and using data to know what's actually working.

Requirements

Customer success fundamentals (relationship management, value delivery, renewal prep, emotional intelligence)
Data fluency: email performance metrics, user behavior trends, retention KPIs, utilizing internal tools to create reports and analyze impact
Clear, consultative communication while providing a white glove service to creators—written, verbal, and async
Workflow design and process improvement
CRM tools (e.g., HubSpot) and product usage analytics
Comfort identifying problems, forming hypotheses, and running them through to measurable impact
Strong prioritization based on perceived risk, potential growth, strategic value, and renewal timeframe
Familiarity with tools like Mixpanel, HubSpot, Notion, Slack, and Claude
Cross-functional collaboration with Product, Support, and Marketing
4+ years in a Customer Success, Account Management, or Creator Partnerships role
Supporting or working with creators, digital entrepreneurs, or B2C SMBs
Managing a portfolio of high-value customers with quantifiable impact
Collaborating cross-functionally with product, support, and marketing
Leading customer strategy across onboarding, success planning, renewals, risk mitigation, and expansion
Operating in a fast-paced startup or rapidly scaling SaaS environment
Strategic yet scrappy; able to zoom in on a customer need and zoom out to spot patterns
Low ego, high accountability—comfortable taking ownership of outcomes
Proactive and self-directed with a strong bias for clarity and action
Curious and deeply invested in understanding customer goals
Confident navigating ambiguity, independently setting direction, leading strategic conversations with high profile creators, and in creating and executing cross functional projects
Data-driven and action oriented—you consistently spot areas for improvement, create projects to drive change, and measure the impact of your work
Treat every interaction as a chance to make someone feel truly taken care of — you notice the small things, act on them without being asked, and go above and beyond to deliver white glove experiences.
Work in public—eager to share the wins, losses, and learnings of each project or test, and collaborate to amplify the expertise of your teammates
Regularly look for ways to innovate, create solutions or reduce friction for your team or for customers, and build your own solutions when needed
Deep desire to serve and support others—kind, enthusiastic and generous in your nature, and keep the question “what is best for the creator?” at the center of your work

Responsibilities

Act as a trusted advisor to highest-impact accounts, helping them grow their businesses by optimizing their email strategy and fully leveraging Kit.
Positively impact retention and expansion for the business.
Anticipate creator needs and deliver exceptional, personalized experiences.
Build real relationships with creators.
Spot growth opportunities before they're obvious.
Turn customer goals into strategy.
Work independently and use data to understand what's working.
Manage a portfolio of 50-75 high-value (~$1m ARR) creator accounts.
Deliver proactive, strategic guidance and implement strategic initiatives and tests that drive measurable business outcomes, like retention and expansion.
Establish strong relationships with creators and their teams built on trust and credibility.
Collaborate cross-functionally to ensure creator needs are surfaced internally, and partner with Product, Marketing, and Support to improve the creator experience.
Drive feature adoption and increase customer engagement.
Build deep fluency in high performing strategies, market trends and insights, and Kit's product roadmap and capabilities.
Develop account plans and success strategies that support scalable growth.
Identify patterns in creator needs and surface insights to the broader team.
Contribute to evolving our customer success framework as we scale.
Be a go-to product expert on the team.

Benefits

Profit Sharing
Kit equity
401k with a 5% match
Medical premiums coverage up to $2,100 per month
Dental and vision premiums fully covered
Health Insurance plans through Aetna
$2,000 equipment allowance for your first two years, $1,000 budget every following two years
Company-provided laptops
Individual learning + development budget ($3,500/year)
Gender affirming benefits
Childcare benefit up to $3,000 annually through JOON
Twenty (20) days of paid time off during each year of employment
Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
Ten (10) paid holidays a year
Two weeks of paid sick time each year, including mental health + well being days
Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
Winter Break Closure: Kit closes for a week at the end of December
Four-week, paid sabbatical after five years with the team
Fantastic in-person or virtual retreats with the team twice a year