Senior Court Operations Supervisor-Southeast Housing Court

Massachusetts Trial Court•Fall River, MA

3d•$95,735 - $141,098•Hybrid

About The Position

The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen-oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. This position is ONLY for current Trial Court employees of the Housing Court Department. The location for this position is Fall River, but you will be expected to travel to the following courthouses or maybe reassigned: Taunton, Plymouth, New Bedford and Barnstable.

Requirements

Bachelor’s degree from an accredited university or college
Six (6) years of related work experience, four (4) years should include supervisory duties.
Equivalent combinations of education and experience will be considered for meeting minimum qualifications.
Modern office equipment and technology, including computers and applicable software.
Departmental and court policies and procedures.
Code of Ethics.
Principles and practices of employee supervision.
Court schedules or Probation activities.
State statutes.
Legal documents and terminology.
Organization and time management.
Attention to detail.
Data entry.
Customer service.
Establish effective working relationships with others.
Prepare clear and accurate reports and perform research.
Maintain appropriate records.
Maintain confidentiality of information.
Communicate effectively, both orally and in writing.
Work independently and follow oral and written instructions.
Maintain trial or hearing exhibits in an orderly manner.
Identify problems and develop creative solutions.

Nice To Haves

MassCourts experience preferred.

Responsibilities

Assists and supports in the oversight and management of Local 6 office staff and the business operations of the Clerk’s/Register’s/Recorder’s office or a Probation Office.
Responsibilities may include the office’s hiring processes, work assignments, implementation of policies and procedures, departmental metrics, ongoing training, communications, administering clerical unit employee evaluations, and participating in investigations of misconduct at the direction of the Department Head.
Within the clerical unit, supervises and manages work activities, including office supervision and management, conducting performance evaluations, providing guidance, implementation of procedures, case management and processing, records management, collection and reporting of statistics and accounting functions.
May meet with court personnel and other individuals to discuss ways to improve the efficiencies of court sessions and related work within established guidelines.
Under the direction and oversight of the Department head, ensuring that court staff in a division support the Departmental mission by complying with existing statutes, best practices, and Trial Court policies and procedures.
Monitors employee performance and conduct for compliance with the Trial Court Personnel Policies and Procedures Manual, local office policies and the Local 6 Collective Bargaining Agreement.
May participate in the formal or informal process of gathering facts related to issues of conduct or performance at the direction of their Department Head.
May impose low level discipline such as letters of warning and reprimand (no suspensions) as directed by their Department Head.
May conduct Annual Performance Reviews for Local 6 employees and issue Action Plans for the professional development and continuous improvement of office personnel at the direction of the Department Head.
May participate in the hiring and promotion process for clerical staff within their office.
May monitor and approve Time and Attendance for (Local 6) employees and generate and review related reports concerning the use and any possible abuse of paid sick leave by office clerical staff.
Reports suspected patterns of abuse to their Department Head.
May coordinate and prepare the annual update of their Office’s Internal Control Plan and Risk Assessments for Department Head review (First Justice/Clerk/Register/Recorder/Chief Probation Officer).
May serve as the court liaison to the Judicial Informational Services Department (JISD) for electronic equipment and software and may perform the duties of the Local User Expert (LUE) for MassCourts and other information systems specific to their office or department.
May develop, implement, and coordinate local training and education opportunities for Local 6 office staff employees at the direction of the Department Head.
May serve on various committees and working groups as a representative of the Court division at the direction of the Department Head.
Performs other duties as required.