Senior Core Services Caseworker

International Rescue Committee • Atlanta, GA

1d

About The Position

The Senior Core Services Caseworker delivers trauma-informed support to refugee clients during resettlement and post-resettlement, as well as other eligible immigrant populations, including Cuban, Haitian, and Ukrainian clients. The role promotes a positive resettlement experience and helps clients achieve self-sufficiency by developing individualized service plans and connecting clients with financial, medical, social, and vocational resources in line with program guidelines and eligibility criteria.

The Caseworker coordinates client services with internal teams and external partners; provides direct support, advocacy, referrals, and case management; conducts home visits; manages direct assistance and Matching Grant client finances; maintains case documentation and reports; and facilitates client education and community integration. The position also trains and coordinates interns and volunteers, upholds organizational and ethical standards, and uses a personal insured vehicle or public transportation to support service delivery. The work combines a standard office environment, remote work, and field time within the service delivery area. Occasional weekend and/or evening work may be required. The position is expected to end on January 30, 2027, and is represented by the OPEIU union and subject to a collective bargaining agreement.

Requirements

• At least 2 years of professional experience in the human services field.
• Strong relationship-building, diplomacy, communication, and collaboration skills.
• Ability to work and communicate successfully in a multicultural environment.
• Self-motivation and strong problem-solving skills, including the ability to manage multiple tasks, set priorities, and meet deadlines.
• Strong attention to detail and commitment to accurate, high-quality work.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and skill using the internet and digital tools for data entry, research, and problem-solving.
• Valid driver’s license and access to a personal, insured vehicle.

Nice To Haves

• Bachelor’s degree in social work or a related field of study.
• Experience working with refugee and/or immigrant communities.
• Bilingual or multilingual abilities, especially proficiency in languages relevant to the client population.

Responsibilities

• Conduct comprehensive intake and assess clients’ individual and family needs, including housing, health, education, employment, and social services.
• Develop individualized self-sufficiency plans with clients, setting goals, timelines, and action steps.
• Identify immediate needs and prioritize services such as housing, benefits enrollment, and medical care.
• Coordinate pre- and post-arrival services, including housing, food, healthcare, and transportation support.
• Coordinate with internal departments and external providers to facilitate timely delivery of services and resources.
• Orient clients to community services, healthcare systems, public benefits, financial literacy, and transportation.
• Provide individualized support and referrals to community resources, including schools, legal services, and mental health providers.
• Advocate for clients to address barriers to services and help them exercise their rights.
• Monitor client progress, address challenges, and update self-sufficiency plans.
• Coordinate with the employment team to connect clients to job readiness services and employment opportunities.
• Assist clients with benefit renewals, address-change notifications (AR-11 forms), and other legal documents.
• Conduct home visits to assess living conditions, provide follow-up, and ensure client safety and stability.
• Support clients in building community connections through local services, cultural events, and educational workshops.
• Plan, request, and track direct assistance funds in accordance with program requirements and client needs.
• Help clients budget for rent, utilities, and other essential expenses.
• Manage Matching Grant Program client finances and ensure compliance and accurate reporting of disbursed funds.
• Maintain accurate client case files and document interactions in accordance with program standards.
• Enter data into client databases and support program tracking, reporting, and preparation of reports for leadership and funders.
• Collaborate with Employment, Health, and Youth Services teams and build relationships with external service providers.
• Participate in cross-departmental meetings and community coalitions to strengthen partnerships and identify resources.
• Develop and facilitate client workshops on healthcare, job readiness, budgeting, tenant rights, and U.S. culture.
• Encourage client participation in group activities that promote learning, self-advocacy, and social integration.
• Train, supervise, and coordinate interns and volunteers, providing ongoing feedback and support.
• Comply with organizational policies, program guidelines, and ethical standards; maintain confidentiality and professional standards.
• Participate in ongoing training and professional development.
• Use a personal insured vehicle or public transportation to transport clients and materials as needed.
• Help clients learn to use public transportation to access essential services independently.
• Support special projects and initiatives and perform other duties as assigned.

Benefits

• 403(b) retirement savings plan with immediate employer-match vesting.
• Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
• Paid sick leave in accordance with policy.
• Access to the Employee Assistance Program, including confidential counseling and mental health support for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed