Senior Core Services Caseworker

International Rescue Committee • Atlanta, GA

2d • $24 - $25

About The Position

The Senior Core Services Caseworker provides trauma-informed support to refugees during resettlement and post-resettlement, as well as to other eligible immigrant populations, including Cuban, Haitian, and Ukrainian clients. The role promotes positive resettlement experiences and client self-sufficiency through individualized service planning and collaboration with clients, internal teams, and external partners. The Caseworker connects clients with financial, medical, social, and vocational resources according to program guidelines and eligibility criteria.

The position is represented by the OPEIU union and is subject to the terms and conditions of a collective bargaining agreement. It is open to candidates who already have work authorization in the location where the position is advertised. The position is expected to end on January 30, 2027.

The working environment combines a standard office environment, remote work, and field time within the service delivery area. Occasional evening and/or weekend work may be required. Compensation is $24.10–$25.37 per hour, with exact offers determined by work location, experience, skills, labor market, internal equity, and budget.

Requirements

• At least 2 years of professional experience in the human services field.
• Strong relationship-building, networking, diplomacy, communication, and collaboration skills.
• Demonstrated ability to work and communicate effectively in a multicultural environment.
• Self-motivation and strong problem-solving skills, with the ability to manage multiple tasks, prioritize, and meet deadlines.
• Strong attention to detail and commitment to accurate, high-quality work.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and skill using the internet and digital tools for data entry, research, and problem-solving.
• Valid driver's license and access to a personal, insured vehicle.

Nice To Haves

• Bachelor’s degree in social work or a related field of study.
• Experience working with refugee and/or immigrant communities.
• Bilingual or multilingual proficiency, particularly in languages relevant to the client population.

Responsibilities

• Conduct comprehensive intake assessments of client and family needs, including housing, health, education, employment, and social services.
• Develop individualized self-sufficiency plans with clients, including goals, timelines, and action steps.
• Identify immediate needs and prioritize services such as housing, benefits enrollment, and medical care.
• Coordinate pre-arrival and post-arrival services, including housing, food, healthcare, and transportation support.
• Coordinate with internal departments and external providers to facilitate timely service delivery.
• Orient clients to community services, healthcare systems, public benefits, financial literacy, and transportation.
• Provide individualized support and referrals to resources such as schools, legal services, and mental health providers.
• Advocate for clients to help them overcome barriers to services and exercise their rights.
• Monitor client progress, address challenges, and update self-sufficiency plans as needed.
• Connect clients with employment services in coordination with the employment team.
• Assist clients with benefit renewals, address-change notifications (AR-11 forms), and other legal documents.
• Conduct home visits to assess living conditions, provide follow-up services, and support client safety and stability.
• Help clients build community connections through local services, cultural events, and educational workshops.
• Plan, request, and track direct assistance funds in accordance with program requirements and client needs.
• Help clients budget for rent, utilities, and other essential expenses.
• Manage Matching Grant Program client finances and ensure compliance and accurate reporting of disbursed funds.
• Maintain accurate and detailed client case files and document interactions in accordance with program standards.
• Enter client data and support program tracking, reporting, and reports for internal leadership and external funders.
• Collaborate with Employment, Health, Youth Services, and other internal teams to coordinate service delivery.
• Build relationships with healthcare organizations, schools, community groups, and other external providers.
• Participate in cross-departmental meetings and community coalitions to strengthen partnerships and identify resources.
• Develop and facilitate client workshops on healthcare navigation, job readiness, budgeting, tenant rights, and U.S. culture.
• Encourage client participation in group activities that promote learning, self-advocacy, and social integration.
• Train, supervise, and coordinate interns and volunteers, providing feedback and ongoing support.
• Follow organizational policies, program guidelines, and ethical standards; maintain confidentiality and professional standards.
• Participate in ongoing training and professional development.
• Use a personal insured vehicle or public transportation to transport clients and materials as needed.
• Help clients learn to use public transportation to access essential services independently.
• Support special projects and initiatives and perform other duties as assigned.

Benefits

• 403(b) retirement savings plan with employer match and immediate vesting.
• Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
• Paid sick leave in accordance with policy.
• Access to the Employee Assistance Program (EAP), including confidential counseling and mental health support for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed