Surety - Senior Coordinator - Commercial and Small Contract

Cincinnati Financial • Fairfield, OH

13h • $40,000 - $55,000

About The Position

The Cincinnati Insurance Companies is hiring a Coordinator for its Commercial and Small Contract Surety team in the Surety department. The position is based at the company’s Headquarters in Fairfield, Ohio. The Senior Coordinator processes policies and bonds, supports agents and accounting, maintains files and records, and helps train and mentor new coordinators. The role requires independent decision-making within established authority and guidelines, with minimal guidance from senior coordinators, other coordinators, or the team manager.

The position pays $40,000–$55,000. Pay is determined by education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Hybrid work options may be available depending on the role and responsibilities.

Requirements

• High school diploma or equivalent.
• Keyboarding speed of 50 words per minute.
• Basic skills in Microsoft Word, Excel, and Access.
• Good communication and listening skills, including clear and concise verbal and written communication.
• Ability to develop and apply problem-solving skills and recognize when to ask questions.
• Ability to build positive relationships with agents, team members, department associates, and agency accounting.
• Ability to remain calm and patient in stressful circumstances.
• Ability to manage increased workloads, including extra assignments, and manage time effectively.
• Ability to multitask, maintain a positive and approachable attitude, assist others, and adapt to a changing environment.

Responsibilities

• Follow and apply Operations and Surety Department Best Practices.
• Provide customer service by phone and email, handling inquiries effectively within authority and independently.
• Document procedures and processes for the Surety Manual.
• Train with the goal of improving skills and working independently.
• Process new business, renewals, endorsements, and cancellations of policies and bonds within authority or as directed by an underwriter.
• Maintain files, prepare documents, and complete mailings.
• Code and rate bonds.
• Enter data into department applications and company systems.
• Research and resolve accounting discrepancies.
• Act as a direct contact for accounting and agents to resolve discrepancies without involving an underwriter when possible.
• Assist in verifying and recording data for annual reinsurance treaty renewal.
• Communicate verbally and in writing with agents, managers, underwriters, Surety Field Representatives, and accounting.
• Complete daily activities with minimal guidance, demonstrating increasing independence and decision-making within guidelines.
• Process agency changes, transfers, and closings on policies and bonds.
• Assist with training and mentoring new coordinators.
• Volunteer for and accept extra assignments, including coordinating projects as directed, participating in task force groups, and serving as a subject expert.
• Maintain awareness of team needs and goals, offer improvement ideas, help plan travel, and assist with backlogs.

Benefits

• Eligible associates may receive an annual cash bonus and stock incentives based on company and individual performance.
• Benefits and amenities packages are offered, but specific benefits are not listed.
• Hybrid work options may be available depending on the role and responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED