Work at Home- Senior Coordinator- Small Business Banking

Capital One • Richmond, VA

4d • Remote

About The Position

More than just a bank, more than just a career. This is an opportunity to join our Small Business Customer servicing team in our Bank. You would be responsible for providing an unmatched Customer experience through first call resolution and deepening relationships with our Customers. You should be energized by connecting with Customers and be able to communicate in a clear and professional manner. You will use a variety of tools and will need to build deep knowledge of all of our Small Business products and services. Candidates should be flexible and willing to adapt to enhancements designed for the benefit of our Customers. Your voice is our voice. We’ll champion you. It’s important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will:
Demonstrate the ability and willingness to learn
Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change
Demonstrate a strong customer focus that is rooted in empathy
Communicate effectively with peers, management and customers, using appropriate methods of communication for role
Exercise good judgment and independent decision-making skills
Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs
Demonstrate exceptional listening, questioning, call control and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record

Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience using Google Suite or Microsoft office
• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
• This role is 100% work from home.
• We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
• Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Nice To Haves

• At least 4 years of Customer Service or Call Center experience
• At least 1 year of experience in the Financial Industry

Responsibilities

• Providing an unmatched Customer experience through first call resolution
• Deepening relationships with our Customers
• Building deep knowledge of all of our Small Business products and services
• Adapting to enhancements designed for the benefit of our Customers
• Demonstrating the ability and willingness to learn
• Possessing a strong attention to detail, a positive attitude and having the ability to be flexible and embrace change
• Demonstrating a strong customer focus that is rooted in empathy
• Communicating effectively with peers, management and customers, using appropriate methods of communication for role
• Exercising good judgment and independent decision-making skills
• Problem solving individual issues
• Guiding co-workers in problem solving and solutions when needed
• Identifying trends in customer needs
• Demonstrating exceptional listening, questioning, call control and de-escalation techniques
• Being proactive
• Having effective time management and organizational skills
• Displaying dependability with a solid attendance record

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED