Senior Coordinator, Operations & Events - CACTI Park of the Palm Beaches

Houston Astros•West Palm Beach, FL

4d•Onsite

About The Position

As a member of the Stadium Operations and Events supervisory team, this role will be an essential part of the game and event experience and will help to build attendee memories that last a lifetime. Leading the safe and efficient oversight of the venue during all Spring Training games and events, the Senior Coordinator, Operations and Events will work to deliver world class guest experiences and manage a wide array of new and existing events, all while performing core gameday, event and facility responsibilities.

Requirements

Bachelors degree required.
Minimum two years’ work experience in a customer service, hospitality or event environment required.
Strong communication skills- ability to communicate with staff and third party.
Excellent time management and organizational skills; ability to assist management with the direction of work activities for gameday and event staff.
A passion for working with and helping people.
Ability to maintain a positive attitude while handling difficult situations.
Intermediate knowledge of PC based computer applications.
You must be a local resident, or willing to relocate.

Nice To Haves

Minimum two years’ supervisory experience in a customer service environment preferred.

Responsibilities

Lead hiring process and have direct supervision of Stadium Operations interns, including but not limited to scheduling, assignment of daily task/duties and quality assurance of final work product.
Lead annual part-time gameday operations employee hiring process, including but not limited to working with HR to post positions, review of all incoming applications, conduct interviews and host ballpark job fair event.
Supervise part-time gameday operations staff and event operations staff, and assist leadership in the development of staff, with an emphasis on staff training. Maintains ballpark policies, procedures and standards.
Assist venue leadership with gameday operations and procedures including the monitoring of areas for policy compliance, safety concerns and guest and staff behavior.
Work with all facility departments to ensure that the venue is ‘show ready’ in-season and throughout the offseason.
Analyze, facilitate and resolves any issues to diffuse potential situations (notifying management if needed) during gamedays or events and works to ensure proper closeout and report of incidents.
Performs necessary opening and closing procedures.
Maintains up-to-date best practices on safety and security for all that enter the venue.
Communicates directly with event organizers and vendors regarding scheduling and logistics.
Responsible for day-to-day event oversight related to security, parking, cleaning, concession operations and wayfinding.
Involvement in facility repairs, maintenance, cleaning and general projects as needed.
Assists management with the development and dissemination of event contracts, informational memos, invoices and proformas.
Communicate on a consistent and on-going basis with the AGM/Director, Ballpark Operations and the Operations team.
Provide superior customer service via written, phone and face- to-face communication in response to guest related issues and concerns.
Able to take initiative and/or work in an independent setting.
Ability to work irregular/extended hours, including nights, weekends and holidays as needed.
Other duties as assigned.