Senior Events Operations Associate

Enterprise Residential • Columbia, MD

5d • Hybrid

About The Position

The Senior Events Operations Associate plays a critical role in the planning, execution, and continuous improvement of Enterprise’s events portfolio, including in-person, hybrid, and virtual engagements. This role will be responsible for event operations, vendor partnerships, and administrative processes while driving high-quality, high-impact experiences that support organizational priorities and revenue goals. In addition, this position leads the strategy, planning, staff training, and facilitation of Enterprise’s webinar program, ensuring consistency, engagement, and alignment with broader marketing and development objectives. Working under the direction of the Director, Events, the Senior Events Operations Associate collaborates cross-functionally with internal stakeholders, vendors and ensures seamless execution of events that enhance Enterprise’s brand and mission.

Requirements

• Minimum of 3 years of experience managing events of varying sizes, types, and complexity.
• Demonstrated experience leading event planning efforts and managing multiple priorities simultaneously.
• Experience planning and facilitating webinars or virtual events.
• Strong project management, organizational, and problem-solving skills.
• Proven ability to build and maintain relationships with internal and external stakeholders.
• Financial acumen with experience managing event budgets and vendor contracts.
• Self-directed, highly motivated, and solutions-oriented team player.
• Experience with event management platforms, preferably Cvent.
• Willingness to travel as needed and work occasional evenings and weekends.

Responsibilities

• Plan and execute a portfolio of events.
• Partner with internal stakeholders to clarify event goals, audience strategy, and success metrics.
• Execute end-to-end event logistics, ensuring seamless execution, high attendee satisfaction, and alignment with Enterprise standards.
• Identify opportunities to improve processes, scale operations, and enhance event effectiveness.
• Provide customer service to event support staff, vendors, and cross-functional partners.
• Own and manage Enterprise’s webinar program, including planning, scheduling, and execution.
• Collaborate with Marketing, Communication and other internal teams to align webinar topics with strategic priorities and campaigns.
• Facilitate webinars, including, when necessary, moderating sessions, managing speakers, and ensuring a high-quality attendee experience.
• Utilize webinar technology platforms (e.g., Cvent, Zoom, etc.), including setup, registration, reporting, and troubleshooting.
• Analyze webinar performance metrics and recommend improvements to increase engagement and reach.
• Provide ongoing training for staff throughout the organization on webinar presentations and facilitation.
• Participate in vendor sourcing, negotiation, and contract management processes.
• Adhere to event budgets, ensuring financial accountability and alignment with approved plans.
• Track expenses and revenue, identify opportunities for cost efficiencies, and revenue optimization.
• Ensure timely and accurate processing of invoices and proper documentation for compliance and risk mitigation.
• Assist with attendee management processes, including invitations, registration, communications, and on-site or virtual engagement.
• Build strong relationships with internal stakeholders, markets, and external partners.
• Drive positive attendee experiences and support the achievement of event objectives, including revenue goals where applicable.
• Ensure effective systems and processes for tracking event materials, inventories, and requests.
• Leverage Cvent (or similar platforms) to manage webinars, event planning, execution, and reporting.
• Maintain accurate, organized data and documentation across events.
• Contribute to a collaborative team environment, supporting team priorities and mentoring junior staff as appropriate.

Benefits

• annual performance bonuses
• generous paid leave programs
• dental, health, and vision care plans
• family-building benefits such as adoption and surrogacy support
• flexible work arrangements
• health advocacy
• Employee Assistance Program (EAP)
• mental health benefits
• financial education
• wellness programs
• auto-enrollment in the company’s 401(k) plan with employer matching contributions
• learning and development opportunities
• tuition reimbursement for job-related courses and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed